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Have sent the following letter to Halifax just to bide time until I can get my head round doing a proper letter....just wanted to get this in before the '8 weeks to keep complaint open' closes in about two days!!
'Attn: Mike Regnier
Halifax
Customer Relations
PO Box 548
Leeds
LS1 1WU 04 March 2009
Dear Mr. Regnier,
Subject – Account Numbers xxxx
Thank you for your letter dated 13th January 2010, which states that you ‘won’t be upholding your (my) complaint or providing a refunding the bank fees that you’ve (I have) complained about’.
Your letter also states that ‘If there is anything other than the level of fees you are concerned about, please get in touch. If you come back to us and we cannot come to an agreement, I’ll give you details of the Financial Ombudsman Service in case you want them to consider your complaint independently’.
This letter is to inform you that I wish to discuss my complaint further with you. I wanted to make you aware that I will inform you of my concerns in detail in due course. In the meantime please keep my complaint open - you will hear from me by letter within the next few weeks once I have compiled all the details.
Yours sincerely,
Mrs. Crash
cc: customerrelations@halifax.co.uk'
More to follow later no doubt!
Crash
'Attn: Mike Regnier
Halifax
Customer Relations
PO Box 548
Leeds
LS1 1WU 04 March 2009
Dear Mr. Regnier,
Subject – Account Numbers xxxx
Thank you for your letter dated 13th January 2010, which states that you ‘won’t be upholding your (my) complaint or providing a refunding the bank fees that you’ve (I have) complained about’.
Your letter also states that ‘If there is anything other than the level of fees you are concerned about, please get in touch. If you come back to us and we cannot come to an agreement, I’ll give you details of the Financial Ombudsman Service in case you want them to consider your complaint independently’.
This letter is to inform you that I wish to discuss my complaint further with you. I wanted to make you aware that I will inform you of my concerns in detail in due course. In the meantime please keep my complaint open - you will hear from me by letter within the next few weeks once I have compiled all the details.
Yours sincerely,
Mrs. Crash
cc: customerrelations@halifax.co.uk'
More to follow later no doubt!
Crash
