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I have an account with santander opened in 2008, which only my daughters child maintenance goes into.i use it for some bills/school uniform/food etc.a couple of times iv overdrawn (unarranged) by no more than a few pounds.
(I have a diagnosed mental health condition which affects my memory and judgement of finances)
Since then the snowballing began.
I get only £135 a month paid in. And charges piled on charges piled on charges amounting between £35 and £60 a month. Iv suffered hardship due to the snowballing and its exasperated the hardship and my mental health has worsened due to the stress.
I recieved an annual charges statement ( which id never recieved before) between 1/8/2013 and 1/1/2015 totalling £585 (that's just within 16months) iv snowballed since 2008.
Also a letter from a director acknowledging my finances are a mess by highlighting id
"Been charged over £450 since January 2014."
I want to point out iv not sat on this for six years.
I regularly call the bank asking them to stop the snowballing.
they went as far as to offer a partial refund (for one month) then state the charges will stop.im non the wise to find they havnt stopped and its an endless cycle.
santander also gave me (knowing I was hard up financially) a temporary £100 overdraft, when all I wanted was a refund.they added to my debt.
im lost and so angry. Can someone please help me?
(I have a diagnosed mental health condition which affects my memory and judgement of finances)
Since then the snowballing began.
I get only £135 a month paid in. And charges piled on charges piled on charges amounting between £35 and £60 a month. Iv suffered hardship due to the snowballing and its exasperated the hardship and my mental health has worsened due to the stress.
I recieved an annual charges statement ( which id never recieved before) between 1/8/2013 and 1/1/2015 totalling £585 (that's just within 16months) iv snowballed since 2008.
Also a letter from a director acknowledging my finances are a mess by highlighting id
"Been charged over £450 since January 2014."
I want to point out iv not sat on this for six years.
I regularly call the bank asking them to stop the snowballing.
they went as far as to offer a partial refund (for one month) then state the charges will stop.im non the wise to find they havnt stopped and its an endless cycle.
santander also gave me (knowing I was hard up financially) a temporary £100 overdraft, when all I wanted was a refund.they added to my debt.
im lost and so angry. Can someone please help me?
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