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This is an example of a template letter system provided for people wanting to complain about payday loans.
I thought I'd post it just by way of example for simple methods to try and sort out the pickle that is payday loans.
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The Payday loan Company,
Payday Road
Brighton
B12 3CD
5 November 2013
Dear Sir/Madam,
Account No: 12345
I would like to make a complaint against your company. The details are set out below.
On 20 November I took out a loan of £100 with you.
You did not check that I could afford to pay back the loan when I took it out. My only income is £56.25 a week from Jobseekers Allowance and I pay £15 a week maintenance for my children. I now find that I am struggling to pay back what I owe.
I had problems paying back my loan because I'm on such a low income. I contacted you to say I was in financial difficulty and offered to repay the loan at a more affordable rate of £5 a week. You did not respond sympathetically and would not accept my offer of repayment.
Taking out the loan means I can't afford to keep up with my maintenance payments and my ex-partner won't let me see the children.
What I would like you to do is to freeze the interest and charges on my loan and accept the repayment offer of £5 a week.
If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Financial Ombudsman Service and your trade association.
I look forward to hearing from you.
Yours faithfully
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OBVIOUSLY THIS IS JUST AN EXAMPLE OF THE KIND OF LETTER THE CAB TEMPLATE SYSTEM WILL HELP PRODUCE. DON'T SEND IT.
I thought I'd post it just by way of example for simple methods to try and sort out the pickle that is payday loans.
Originally posted by CAB
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The Payday loan Company,
Payday Road
Brighton
B12 3CD
5 November 2013
Dear Sir/Madam,
Account No: 12345
I would like to make a complaint against your company. The details are set out below.
On 20 November I took out a loan of £100 with you.
You did not check that I could afford to pay back the loan when I took it out. My only income is £56.25 a week from Jobseekers Allowance and I pay £15 a week maintenance for my children. I now find that I am struggling to pay back what I owe.
I had problems paying back my loan because I'm on such a low income. I contacted you to say I was in financial difficulty and offered to repay the loan at a more affordable rate of £5 a week. You did not respond sympathetically and would not accept my offer of repayment.
Taking out the loan means I can't afford to keep up with my maintenance payments and my ex-partner won't let me see the children.
What I would like you to do is to freeze the interest and charges on my loan and accept the repayment offer of £5 a week.
If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Financial Ombudsman Service and your trade association.
I look forward to hearing from you.
Yours faithfully
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OBVIOUSLY THIS IS JUST AN EXAMPLE OF THE KIND OF LETTER THE CAB TEMPLATE SYSTEM WILL HELP PRODUCE. DON'T SEND IT.
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