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Hi - Im looking for some advice - I have recently had a complaint rejected which went to the Ombudsman. I had 2 loans with Chetwood 1 for 11.5 taken out in 2019 and 1 for 12.9k taken out 2021 (These are with same company but one is Live Lend and 1 is Betterborrow) They have come back today with on offer on the Betterborrow loan only as below:
a) If this results in you having paid more than you received, any over-payments should be refunded along with 8% simple interest (calculated from the date the over-payments were made until the date of settlement).
b) If any capital balance remains outstanding, then Chetwood should attempt to arrange an affordable and suitable payment plan with you.
So to me it sounds like Betterborrow have offered pretty much that but im not sure if its a tactic they are doing so i accept and then it weakens the Livelend claim thus not having it all done together, on the other hand if i reject their offer and the ombusdman rules against then i would have nothing.
Any advise is appreciated on if accepting 1 impacts the other or should i just ask Ombusdman to assess the lot and they will likely rule the betterborrow on anyway on slightly better terms - The interest on both is around 10k each so its quite a big decision.
Thanks and hopefully someone can help
- Remove the interest paid to date.
- Refund the interest at 8%.
- Stop the interest going forwards.
- To add up the total amount of money you received as a result of having been given all the loan. The repayments you made should be deducted from this amount.
a) If this results in you having paid more than you received, any over-payments should be refunded along with 8% simple interest (calculated from the date the over-payments were made until the date of settlement).
b) If any capital balance remains outstanding, then Chetwood should attempt to arrange an affordable and suitable payment plan with you.
- To remove any negative information recorded on your credit file relating to the loan.
So to me it sounds like Betterborrow have offered pretty much that but im not sure if its a tactic they are doing so i accept and then it weakens the Livelend claim thus not having it all done together, on the other hand if i reject their offer and the ombusdman rules against then i would have nothing.
Any advise is appreciated on if accepting 1 impacts the other or should i just ask Ombusdman to assess the lot and they will likely rule the betterborrow on anyway on slightly better terms - The interest on both is around 10k each so its quite a big decision.
Thanks and hopefully someone can help
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