Re: Yet more charges
Timescales are always based on the number of complaints that are received and the information to be able to make a decision so if it was dated 11th September then I would expect them to have a decision by 18th September ie this week. He was merely giving me the information that was passed onto him so I wouldn't say he lied merely that it was the information that was given to him by the team that deal with financial hardship.
Originally posted by Mochamoo
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