Re: Help needed
Did you get his name to give a quick follow up call to to make sure he got it ?
Originally posted by hoops-morton
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I received a call from Abbey just about 10mins ago , telling me that they were in the process of concluding my claim but needed an Income and expenditure sheet in order to do so . The gentleman I spoke to said he would send me one out and I should get it next week , I explained that I had sent one with my original package and they had received that package next day before 1pm delivery and I had confirmed with the P.O that they did get it. He calimed they sent me one on feb 26th but I told him I had received no such request . (I obviously would have responded right away)
He apologised and repeated that he would have to send me one out, and it should arrive by next Tuesday,no need I told him I have an electronic copy and could fax it to him right away !.
So he gave me the fax number and I have re-sent it and have a proof of fax transmission to prove they got it this time.
I was stunned to get a call at all , but I am baffled as to where this is now!
I hope it is nearing a conclusion and hopefully a positive one , very nervous now! Fingers crossed!
He apologised and repeated that he would have to send me one out, and it should arrive by next Tuesday,no need I told him I have an electronic copy and could fax it to him right away !.
So he gave me the fax number and I have re-sent it and have a proof of fax transmission to prove they got it this time.
I was stunned to get a call at all , but I am baffled as to where this is now!
I hope it is nearing a conclusion and hopefully a positive one , very nervous now! Fingers crossed!
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