• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Status summary of Hardship claims using FSA waiver criteria

Collapse
Loading...
This thread is closed.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Status summary of Hardship claims using FSA waiver criteria

    Latest news for attempts to get Bank Charges claims resolved on Hardship grounds !!

    Ladidi V Abbey - SUCCESS
    Total originally claimed Total Claim £5362.13 - Accepted Gesture of goodwill offer of £4000
    Payment received - Court claim discontinued - Balance to be sorted once test case is resolved. Congratulations Ladidi !!
    Click here to go to thread

    Elliotsmum V Halifax - SUCCESS
    Received £5700 from Halifax after writing letter regarding financial hardship
    Click here to go to thread

    Derochelle V Lloyds - SUCCESS
    Derochelle has received an interim payout package !
    Click here to go to thread

    Jester V First Direct - SUCCESS
    Jester has been offered £5200 as an interim refund.
    Click here to go to thread

    Tuttsi V Abbey - SUCCESS
    Tuttsi has received an interim payout of £4,378.30
    Click here to go to thread

    Outspoken V Abbey - SUCCESS
    Outspoken has received an interim payout of £3,327.98
    Click here to go to thread

    Shooter V Lloyds - SUCCESS
    Lloyds approved financial hardship situation - placed stop on future charges and overdraft interest
    Still pushing for response regarding settling claim for historic charges
    Click here to go to thread

    Travelgirl V Abbey - SUCCESS
    Travelgirl offered interim payout of £2026.06
    Click here to go to thread

    Laura V Lloyds - SUCCESS
    Laura has received an interim payout of £2189
    Click here to go to thread



    Blooming Flower V Abbey
    15/9/08 Still awaiting response from Abbey - Has been chased by BF
    Click here to go to thread

    Tuttsi V Halifax ( 18 year claim )
    15/9/08 Awaiting response from Halifax
    Click here to go to thread

    Trev v Abbey
    15/9/08 - Letter being prepared
    Click here to go to thread

    hlg43 v Nationwide
    15/9/08 - Claim being prepared
    Click here to go to thread

    Tuttsi's OH V HSBC
    15/9/08 Awaiting response from HSBC
    Click here to go to thread

    Skintkim V Woolwich / Barclays
    15/9/08 Still awaiting response from Bank
    Click here to go to thread

    Shooter V A&L
    15/9/08 Awaiting response from A&L
    Click here to go to thread

    Tempty V NatWest
    15/9/08 Awaiting response from NatWest
    Click here to go to thread

    1Sherwood V Lloyds TSB
    15/9/08 - Letter being prepared
    Click here to go to thread

    Elka V Barclays

    15/9/08 - Claim being prepared
    Click here to go to thread

    Jules V Halifax
    15/9/08 - Claim being prepared
    Click here to go to thread

    Starbug V Halifax
    15/9/08 - Awaiting response from Halifax
    Click here to go to thread

    Lavenderose V ????
    15/9/08 - Just starting claim
    Click here to go to thread

    Tinkerbella V Yorkshire Bank
    15/9/08 - Awaiting response from Yorkshire Bank
    Click here to go to thread


    ************************************************** *************

    Do you have a stayed Bank Charges claim or are you about to start a new claim?

    Below are the definitions of financial hardship as suggested by the FSA in the updated Waiver.

    If you meet ALL or even ANY of these criteria then your Bank will have to be SYMPATHETIC and POSITIVE when considering these difficulties.

    1. The firm will be sympathetic and positive when considering any financial difficulties claimed by the complainant. Firms will not subject a complainant to harassment or undue pressure when discussing their problems.

    2. In making an assessment of financial difficulty the firm will take into account:

    a. evidence of changes in lifestyle, including loss of employment; disability; serious illness; imprisonment; relationship breakdown; death of a partner; starting a lower paid job; parental/carer leave; and starting full-time education;

    b. evidence of the following events:

    i. items repeatedly being returned unpaid due to lack of available funds;
    ii. failing to make loan repayments or other commitments;
    iii. discontinuation of regular credits;
    iv. notification of some form of insolvency or court proceedings;
    v. regular requests for increased borrowing or repeated rescheduling of debts;
    vi. making frequent cash withdrawals on a credit card at a non-promotional rate of interest; and
    vii. repeatedly exceeding a credit card or overdraft limit without agreement (and, in this regard, where a complainant has incurred over £500 in unauthorised overdraft charges in the previous 12 months, that is to be treated as indicative of financial difficulty).

    3. If during the handling of the complaint the firm becomes aware (including by notification from the complainant) that the complainant may be in, or heading towards financial difficulties, the firm will contact the complainant to outline their approach to financial difficulty cases and to encourage the customer to contact the firm if the customer is worried about their position. The firm will also provide signposts to sources of free, independent money advice.

    4. The firm will make available to complainants straightforward information in plain English on the firm’s procedures and systems for dealing with customers in financial difficulty.

    5. If it becomes clear to the firm that the complainant needs specialist assistance, the complainant will be referred promptly to a specialist team that deals with customers in financial difficulties, if one exists. The firm will give a phone number on all communications that will put the customer in contact with a named person or a team dedicated to dealing with cases of financial difficulty.

    6. Where the firm does not have sufficient evidence to assess whether or not the complainant is in fact in financial difficulty, the firm will seek such further relevant information as is reasonably required to make that assessment. In the event that the firm reasonably requires relevant information to be provided by the complainant and the complainant does not provide the requested information within a reasonable period of time, the firm shall not be obliged to treat such a complainant as being in financial difficulty.


    If you have a stayed County Court claim then contact your Bank by phone, email or letter and see if they are willing to discuss and settle your Claim on the basis of your financial hardship. If you have a stayed claim then on the written defence you should find a contact name and telephone number for the person in the Bank's legal department who is dealing with your claim and they would be useful first point of contact for you.


    If you are starting a new claim and are in financial hardship then please see the following guide to starting a new claim on hardship grounds. How to start a new claim on hardship grounds


    You have nothing to lose by doing this as the FSA Waiver states :-

    (16) if the firm attempts to resolve a relevant charges complaint after 27 July 2007:
    (a) the firm must not seek agreement from the complainant that the resolution is in full and final settlement of the matter;
    (b) in relation to such complaints, if the outcome of the test case produces a result that is more favourable to the complainant, the firm must take all reasonable steps to pay any difference in the amount of compensation actually received by the complainant and that that the complainant would have been entitled if his claim has not been settled by the firm then; and
    (c) the firm must explain the implications of its approach and commitment;

    also.......................

    (15) to the extent that sums are ultimately to be paid to complainants in respect of relevant charges complaints that have been stayed, the firm must include in these sums an element of compensation in respect of interest charged to or lost by the customer as a result of being out of money during the stay period;


    If you would like some assistance with trying to get your claim resolved then PM any of the Legal Beagles Team Members Click here for Team Members List or simply post a request on your existing or new thread
    Last edited by Budgie; 15th September 2008, 08:09:AM.

  • #2
    Re: Status summary of Hardship claims using FSA waiver criteria

    Updated 15th September 2008


    Some of these outstanding claims need some attention folks.

    Come on - Let's keep the momentum going !!!!!!!!

    Comment

    View our Terms and Conditions

    LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

    If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


    If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
    Working...
    X