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Hi and thanks in advance for any help/advice.
i'll go from the start..so,i ordered a phone from phones4u but accidentally ordered 8gb instead of 16 so returned straight away no problem..I then got a first month bill from orange so called them to explain that I had cancelled this contract,they said phones4u had failed to let them know and I need to contact them and tell them to cancel contract with orange which I did via email.i then got a reply which started off with an apology,they confirmed they had now informed Orange of the cancellation and any money debited will be returned,and also confirmed that all equipment returned.
A couple of years later I get a letter from Lowell saying I owe £380 for non return of equipment and use of phone.so I sent them all the cancellation confirmation letters to which they just kept saying the debt is with orange and I should have sent phone back to orange (which is bull dung)..they went all the way up until a 6 weeks before court date,then I get a letter saying they've discontinued claim.
In my eyes they had no intention of going through with court hearing..the emails I had of cancellation was without doubt enough proof,yet they kept on persisting with it,but because of this showing up on my credit report I have been rejected endless mobile phone contracts,credit cards,store cards..had to settle for a sim only contract in the end!
So I was wondering if I have any right to claim some sort of compensation for all the aggro they've caused?
thanks again.
i'll go from the start..so,i ordered a phone from phones4u but accidentally ordered 8gb instead of 16 so returned straight away no problem..I then got a first month bill from orange so called them to explain that I had cancelled this contract,they said phones4u had failed to let them know and I need to contact them and tell them to cancel contract with orange which I did via email.i then got a reply which started off with an apology,they confirmed they had now informed Orange of the cancellation and any money debited will be returned,and also confirmed that all equipment returned.
A couple of years later I get a letter from Lowell saying I owe £380 for non return of equipment and use of phone.so I sent them all the cancellation confirmation letters to which they just kept saying the debt is with orange and I should have sent phone back to orange (which is bull dung)..they went all the way up until a 6 weeks before court date,then I get a letter saying they've discontinued claim.
In my eyes they had no intention of going through with court hearing..the emails I had of cancellation was without doubt enough proof,yet they kept on persisting with it,but because of this showing up on my credit report I have been rejected endless mobile phone contracts,credit cards,store cards..had to settle for a sim only contract in the end!
So I was wondering if I have any right to claim some sort of compensation for all the aggro they've caused?
thanks again.
