In Feb this year i settled a lease hire agreement with VW finance, who then collected their car.
A month later I get a letter from my credit card provider telling me they are cutting my limit in half, essentially bringing it down to my current balance.
Having never missed ANY payment, ever, I queried this with them and was told that it related to adverse data on my credit file...at the time i was livid and adament they had got this wrong!
I checked my credit file and found that VW finance had not closed off my account and had registered a default against me for their February rental, despite confirming they had closed it all off.
VW finance have admitted full liability and removed the default, but havent really an explanation as to why they hadnt closed off my account and then registered an immediate default.
They have offered £100 in compensation, which i have rejected, mainly due to the following:
- My credit card provider will not simply increase my limit back to what it was originally and i would now have to apply formally, despite getting the default removed
- The card in question regularly offered good balance transfer options, which I used, but no longer have access to
- The embarassment of the initial call with the credit card provider where i essentially told them they were lying
Overall, the lack of care they took with my credit file and the mess they have left, means im loathe to accept £100 to draw a line under it.
does anyone have any experience of taking this further? I even suggested them make contact with the card provider directly to explain they had ballsed up, which they thought was a good idea, but make no reference to in their resolution letter.
thanks
A month later I get a letter from my credit card provider telling me they are cutting my limit in half, essentially bringing it down to my current balance.
Having never missed ANY payment, ever, I queried this with them and was told that it related to adverse data on my credit file...at the time i was livid and adament they had got this wrong!
I checked my credit file and found that VW finance had not closed off my account and had registered a default against me for their February rental, despite confirming they had closed it all off.
VW finance have admitted full liability and removed the default, but havent really an explanation as to why they hadnt closed off my account and then registered an immediate default.
They have offered £100 in compensation, which i have rejected, mainly due to the following:
- My credit card provider will not simply increase my limit back to what it was originally and i would now have to apply formally, despite getting the default removed
- The card in question regularly offered good balance transfer options, which I used, but no longer have access to
- The embarassment of the initial call with the credit card provider where i essentially told them they were lying
Overall, the lack of care they took with my credit file and the mess they have left, means im loathe to accept £100 to draw a line under it.
does anyone have any experience of taking this further? I even suggested them make contact with the card provider directly to explain they had ballsed up, which they thought was a good idea, but make no reference to in their resolution letter.
thanks
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