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I made a post in another section which doesn't appear to be attracting any replies...so I thought it might help if I posted here? Sorry if I end up irritating anyone!
Hello everyone, I was wondering whether I could engage some help / advice.
A few years ago, T-Mobile started overcharging their clients on their telephone bills, there's been press releases about this. Admittedly, I don't know if my mother was included in the cohort of over charged. My mother had a contract with them @15£ a month. One month, T-Mobile randomly sent her a bill for ~200£.
Basically, she is adamant she didn't make or use her phone to that value. We attempted to resolve the matter with T-Mobile by asking them to send an itemised bill, which they refused/ failed to send.
Fast forward two years and multiple different agencies trying to collect the debt, lowell have sent a county court claim and I am just wondering what our options are. Shall we pay or fight this one?
I figured it'd be relevant to mention - my mother acknowledges she owes some money ie the 15£ monthly line rental. However, not the amount being claimed.
That in mind, do I submit full defense or partial debt?
Any help appreciated. Claim form attached.
Hello everyone, I was wondering whether I could engage some help / advice.
A few years ago, T-Mobile started overcharging their clients on their telephone bills, there's been press releases about this. Admittedly, I don't know if my mother was included in the cohort of over charged. My mother had a contract with them @15£ a month. One month, T-Mobile randomly sent her a bill for ~200£.
Basically, she is adamant she didn't make or use her phone to that value. We attempted to resolve the matter with T-Mobile by asking them to send an itemised bill, which they refused/ failed to send.
Fast forward two years and multiple different agencies trying to collect the debt, lowell have sent a county court claim and I am just wondering what our options are. Shall we pay or fight this one?
I figured it'd be relevant to mention - my mother acknowledges she owes some money ie the 15£ monthly line rental. However, not the amount being claimed.
That in mind, do I submit full defense or partial debt?
Any help appreciated. Claim form attached.
Attached Files
