Bank account suspended

[Lucy1234]

Hi,
I'm with Barclays Bank, for two days I have been trying to get through to them. Eventually after a two hour waiting list. I got through to be told my account is under a review, they could not tell me why or how long. I cannot use my account and there is no way I could find out why or for how long. Is this legal? I was put through to a fraud department and passed all security questions... going into a branch tomorrow but I'm so stressed this hasn't already been going on for a total of four days.

[Kati]

Re: Bank account suspended

[MENTION=8640]leclerc[/MENTION] ... any ideas??

[leclerc]

Re: Bank account suspended

Hi,
I'm with Barclays Bank, for two days I have been trying to get through to them. Eventually after a two hour waiting list. I got through to be told my account is under a review, they could not tell me why or how long. I cannot use my account and there is no way I could find out why or for how long. Is this legal? I was put through to a fraud department and passed all security questions... going into a branch tomorrow but I'm so stressed this hasn't already been going on for a total of four days.

Have you had any unusual activity on your account recently ie high amount of cash going through when previously there has not been that amount?
[MENTION=42011]Nem[/MENTION]esis cos I think you might know a bit about suspended account as well.

Thanks [MENTION=49370]Kati[/MENTION]

[R0b]

Re: Bank account suspended

If your account has been suspended then the likelihood is that someone at the bank has flagged your account as possible money laundering activities and involved in proceeds of crime. This can happen as leclerc has suggested where there is unusual activity such as a large sum of money deposited into a bank or perhaps where a dormant bank account suddenly becomes very active.

If this is the case your account will be referred to the money laundering team for review. If suspicious they are legally obliged to submit a suspicious activity report to the national crime agency for consent to re-activate the account. The consent period is 7 working days from when the report was submitted, if they haven't heard back from the NCA within that time then they should re-activate the account as it is deemed consent is given.

If the NCA refuse they will have an additional period of 31 days from the day of refusal.

Unfortunately the bank won't tell you what's going on because it's a criminal offence to tip someone off about what's going on. Once that period of time elapses and they still refuse to re-activate your account, you can make a complaint to the Financial Ombudsman.