Sent CCA request to these clowns early in the year after they bought my old Egg card. They replied back saying they were going to get a copy of the agreement. A few months went by and they have now replied apologising for the delay and enclosing a "copy of the agreement from the original creditor". The document they have attached is just a database report with my personal details, employment details, bank details, etc. at the time of the application. That's it! Not a single term or condition. Since when is a printout off a database record with your details a credit agreement? The application data says I applied online. It also says it was in 2002, long before a tick box became as good as a signature.
They kindly provide a phone number to discuss the matter with one of their Customer Consultants. No immediate demands for payment so I'll sit and wait for further missives from the clowns. Although they've got my name on the top of the letter, they addressed me as "Dear Miss Something Else".
They kindly provide a phone number to discuss the matter with one of their Customer Consultants. No immediate demands for payment so I'll sit and wait for further missives from the clowns. Although they've got my name on the top of the letter, they addressed me as "Dear Miss Something Else".
Comment