Natwest charges help!

[owen2014]

I need help with Natwest.


Basically me and my wife have the following 4 accounts with them which defaulted in 2013.


Bank Account 1 - overdraft limit was £3000.00 - receiving letters for over £5500.
Bank Account 2 - overdraft limit was £1100.00 - balance know is over £1600.00
Joint Bank account - overdraft limit was £1500 - balance know is over £2200.00
Loan - balance was £450.00 - know is £650.00


My wife suffered depression after a miscarriage so wasn't get paid from work, things spiralled and I buried my head in the sand - I am trying to resolve all these issues know.


I am just wondering is their anyway I can put a complaint in about these charges - over £4000 off those balances are purely charges which NatWest applied on top of charges.


Anyone any suggestions?


Thanks

[nemesis45]

Re: Natwest charges help!

Hi, You can certainly complain BUT if the charges have amount because the accounts were not serviced correctly you have in reality on basis on which to complain and that is " hardship".
You need a careful read through the Ts & Cs of the OD facility letters that are sent out when an OD is approved.

nem

[owen2014]

Re: Natwest charges help!

We hit a very bad patch and these charges just spiralled and cause severe hardship until the point I just buried my head and ignored letters. Obviously Natwest thought it was fair to continue charging £100's of pounds of charges every month before defaulting and selling debt.

Hi, You can certainly complain BUT if the charges have amount because the accounts were not serviced correctly you have in reality on basis on which to complain and that is " hardship".
You need a careful read through the Ts & Cs of the OD facility letters that are sent out when an OD is approved.

nem

[nemesis45]

Re: Natwest charges help!

NatWest no longer have an interest in any of these accounts?
To which debt purchaser have the accounts been sold?
When were the accounts sold?

nem

[owen2014]

Re: Natwest charges help!

I am not sure if they have been sold or just dealing on behalf but it was originally Fredrickson and now Moorcroft.

[nemesis45]

Re: Natwest charges help!

Take a look at any letters you have if Freds/Moocroft are acting on behalf of the bank they will refer to the bank as their " client".

nem

[owen2014]

Re: Natwest charges help!

yes refers to that...we are dealing on behalf of NatWest bank

[nemesis45]

Re: Natwest charges help!

OK that's good you can make a formal complaint in regard to the charges on the grounds of hardship.
1. Prepare a " common financial statement" i.e. your Total Household Income - v - Total House Outgoings.
This must include income from all sources and ALL out goings ( priority debts paramount)

nem

[owen2014]

Re: Natwest charges help!

Hi, do I need to send them this? Ive read I need to request a statement of all charges applied in the last 6 years?

	Income
		Monthly Amount
	Your basic take home pay	1200.00
	Your partner basic take home pay	650.00
	Child benefit	82.00
	Total household monthly income	£ 1,932.00
	Your Home	Monthly Amount		Priority Debt Arrears
	Mortgage or rent	625.00
	Home insurance	12.00		Your Home	Total Arrears	Monthly Payment
	Council Tax	180.00		Council Tax arrears	350.00	20.00
	Gas	100.00		Gas arrears	1000.00	20.00
	Electricity	50.00		Electricity arrears	500.00	20.00
	Water	75.00		Water arrears	750.00	45.00
	Home phone charges	12.00				105.00
	Broadband / internet access	14.00
	TV licence (link to check cost)	12.00		UNSECURED BORROWING
	Satelite / cable charges	35.00
	Housekeeping (food, toiletries & groceries)	250.00		Credit and Store Cards	Total Owed	Monthly Payment
				Barclaycard	3000.00	1.00
	Your Family			Natwest	5600.00	1.00
	Childminding and childcare	175.00		Vanquis	1500.00	1.00
	Your Vehicles			Halifax	4000.00	1.00
	Hire purchase payments (car, motorbike, van etc)			Capital One	1000.00	1.00
	Road tax (combined if more than one vehicle)	20.00		Santander	1200.00	1.00
	Insurance (combined if more than one)	51.00				6.00
	Fuel (petrol, diesel, LPG etc)	150.00		Total Income	£ 1,932.00
	Servicing, MOT, repairs etc	20.00		Total Expenditure	£ 1,934.00
				Total Left over	-£ 2.00
	Other Expenditure
	Mobile phones	30.00
	Life insurance	12.00
	Total monthly living expenses and priority bills	£ 1,823.00