Cabot Financial/Train2Game.

[Turbo1]

Re: Cabot Financial/Train2Game.

Here is what is on the top corner of my letters from T2G

1st Floor, 4 Kinsbourne Court 96-100 Luton Road
Harpenden, Hetfordshire,
AL5 3BL

There seems to be serval different address but I think this one is there most recent.

[Amethyst]

Re: Cabot Financial/Train2Game.

The FOS deal with the financial side, which would be Barclays partner/Clydesdale, basically if you have complained to TG and they disagree with refunding you then the finance company are liable under section 75, and thats what FOS would look at. However with TG and associated companies its a little confusing as the misselling seems to have been of the course and the finance. So the complaint to FOS would be about the finance being missold, and once you've reached the end of TG's complaints process about the course complain to the finance company about the misselling/quality /service whatever the issue is, the take that to FOS.

Xino, is your finance with BPF?

[xino]

Re: Cabot Financial/Train2Game.

No...mine financial is CF4TS of Career Finance 4 Trade Skills.
T2G sending FoS on a wide goose chase.

so what you are saying is that, I need to take my complaint to the Finical company and demand a refund from them.

What I will do is call them up on Tuesday, because bank holiday is on monday.

it is funny how T2G are saying they cannot issue a refund, if they have nothing to do with money then they should have refereed me to their finical company.

[xino]

Re: Cabot Financial/Train2Game.

Does anyone have the address of T2G to send a letter to them?

the letter Turbor1 has is a different address to mine.
Hamilton House 80-88 Collington Street
Luton, Bedfordshire
LU1 1RX


Send the letter as SIGNED delivery!
so you will have proof of T2G signing for the letter.
that will prove they received the letter at either address you send it too.

[Turbo1]

Re: Cabot Financial/Train2Game.

Yes that's for metro and then there marlbrough. This is why it's confusing but they say there not under marlbrough. It's really stupid. But hey what can you do! That's the address they have always told me to send my stuff through. But has only been recently as well

[Amethyst]

Re: Cabot Financial/Train2Game.

No...mine financial is CF4TS of Career Finance 4 Trade Skills.
T2G sending FoS on a wide goose chase.

so what you are saying is that, I need to take my complaint to the Finical company and demand a refund from them.

What I will do is call them up on Tuesday, because bank holiday is on monday.

it is funny how T2G are saying they cannot issue a refund, if they have nothing to do with money then they should have refereed me to their finical company.

I would respond ( or just call FOS ) and tell them that is not the finance company but that you take their comments into account and will complain directly to CF4TS as you have already exhausted the complaints process with T2G.

[Binary79]

Re: Cabot Financial/Train2Game.

Could you send me a copy to look over first (before posting) to check it is okay to post up xx admin@legalbeagles.info

Would certainly like to see this contract they have given you.

Can you send me the letter to see?

[Turbo1]

Re: Cabot Financial/Train2Game.

Can you send me the letter to see?

Unfortunately talking to the admin, I'm not allowed to post the letter at all online, due to the terms of the contract etc. really sorry.

[Binary79]

Re: Cabot Financial/Train2Game.

Unfortunately talking to the admin, I'm not allowed to post the letter at all online, due to the terms of the contract etc. really sorry.

Not even in a personal email?

[xino]

Re: Cabot Financial/Train2Game.

guys make this discreet please.
you do know T2G can be reading all this.
we shouldn't be asking PERSONAL and sensitive stuff like this openly.

if we want to ask stuff, it's best to private message,

[Turbo1]

Re: Cabot Financial/Train2Game.

I have been given an address, How would I check if it's a free post address or not?

[xino]

Re: Cabot Financial/Train2Game.

everyone!
file a complaint here!
they replied back to me and said this:

Thank you for your enquiry to the Citizens Advice consumer service. Your reference number for this enquiry is *****
We understand from your email you entered into a contract for education course with a trader; the course was mis-sold. The trader is refusing to refund you.

Your rights
Your rights are covered by the Misrepresentation Act 1967. The law says if you were induced into a contract by a false statement of fact you have the right to rescind the contract or seek damages.
The burden of proof is on you to prove you were misled into the contract.

Your next steps
We suggest you make contact with the trader and get a copy of their complaints procedure. You need to follow the trader’s complaint procedure for a resolution.
Additionally we suggest you check if the trader is a member of a certified Alternative Dispute Resolution Scheme (ADR). ADR is an alternative way to resolve matter’s outside of court. If the trader is a member of a scheme you need to check the terms of reference of that that scheme.
If the trader does not have a complaints procedure, we suggest that you send a letter detailing your complaint giving the trader a reasonable time to resolve the issue. Template letters can be found on our website.

Criminal offence
Under the Consumer Protection from Unfair Trading Regulations it is a criminal offence to mislead a consumer into a contract.

What we will do
We will refer this matter to Trading Standards. Whilst this doesn’t help you resolve your problem, it gives Trading Standards vital intelligence about how the trader operates their business.

http://liverpool.gov.uk/business/tra...advice/?code=8
http://liverpool.gov.uk/TradingStand...4&CatId=8#tsi1

i tried calling the guy handling my case for FoS, but he's a hard man to get to. will keep trying!
as you can see...we have the right!
if we challenge T2G to court, T2G would easily submit and give our money back!

now the more people that complain about T2G to these liverpool guys. The more Liverpool guys will know this is a serious issue.
Unlike FoS who are like softies:/

[Turbo1]

Re: Cabot Financial/Train2Game.

I have just contacted the finance company, to see if they have sent through anything about the cancellation. They are waiting for me to reply to T2G but when I called them. They said my Debt had been transferred over to a debt collection company called ARC but they are still part of CF4TS do they not have to inform me of this change over in my debt?

[xino]

Re: Cabot Financial/Train2Game.

ok i spoke to the trading standard guys.
they cannot do anything because i've been with T2G for 5/6years.
they only take up cases from 1year to 3yr max.

so if any of you guys are between that range you are in luck!

[xino]

Re: Cabot Financial/Train2Game.

trading standards not fos? xino

should i wait for the clydesdale finance people thats eight weeks maximum for them to get back to me.
not heard from them yet.
should i just resend an application to fos again with a hard coopy so they can not complain they cant read anything?
I cant waste another year on this bloody thing, otherwise i may as well take myself out of the equation.

I hope the lengthening time doesnt over shoot any deadline as I have been conscientious so far.

ive been messed about too much now. iv tried to follow what routines these people have laid down. this will only confound me and confuse me.

just wait, it shouldn't take up to 8weeks