Deceased partner

[youngsteryoung]

Hi, my father is posting this on behalf of my account.

So last year my mother passed away, my father and mother used to go to the movies together at cineworld. They both have unlimited cards in their name but are paid for by direct debit through my fathers account. My father obviously no longer goes so want to cancel them, he doesn't seem to be within he rights? how could you legally get at least my mothers card cancelled? thanks

[EXC]

Re: Deceased partner

Are they on the monthly or annual payment plan?

Have you actually spoken to Cineworld?

For ref Cineworld http://www.cineworld.co.uk/unlimited/terms

[MissFM]

Re: Deceased partner

• Hi Youngsteryoung and
  
  This is from the t&c's on their website:
  
  

  Termination By You
  
  11.1 You may terminate the Agreement during the Initial Period only on Legitimate Grounds. You must notify Cineworld in writing of your request to terminate, stating the reason for termination and enclosing any supporting evidence. The application must be made by phone or in writing by post or email to the Unlimited Helpdesk.
  
  11.2 If Cineworld accepts that the User has Legitimate Grounds and You are on the Monthly Payment Plan, the Agreement will terminate one month after the date of the Direct Debit which follows receipt of the application referred to in clause 11.1 by the Unlimited Helpdesk. If you are on the Annual Payment Plan, Cineworld will repay You an amount equal to the value of the remaining full months' subscription fee less one month.
  
  11.3 If Cineworld does not accept the request for termination, the Agreement shall continue in force. If You are on the Monthly Payment Plan, You must continue to pay the subscription fee for the remainder of the Initial Period. If You are on the Annual Payment Plan, You will not be entitled to any refund of the subscription fee.
  
  11.4 In the event of termination on Legitimate Grounds, neither You nor the User may re-subscribe for an Unlimited Card until 6 months after the termination date.
  
  11.5 If You are on a Monthly Payment Plan, You may terminate the Agreement at any time after the Initial Period by giving one full month’s notice. Notice must be given to the Unlimited Helpdesk by phone or in writing by email or post. Termination will take effect one month after the date of the Direct Debit which follows receipt of Your notice to terminate. PLEASE NOTE: due to Cineworld’s current payment processes, if You are paying by Direct Debit, any Unlimited Card will be automatically deactivated if You cancel the Direct Debit. If You wish to cancel your Direct Debit, please do not do so until after the date on which your Unlimited Card expires or terminates. Cineworld will confirm this date in writing on receipt of your termination notice.
  
  11.6 If You have extended the Subscription Period for a full year after the Initial Period and have paid under the Annual Payment Plan, You may cancel the Unlimited Card on one months’ notice and Cineworld will refund the fees paid for any remaining full months after the termination date. You may cancel by contacting the Unlimited Helpdesk by phone or in writing by email or post.
  
  11.7 Additionally, You may terminate the Agreement at any time if Cineworld commits a serious breach of the Agreement.
  
  11.8 On termination, the Unlimited Card will be de-activated and, if payment is made by Direct Debit, the debits will be stopped and any refunds due will be paid.

  there are contract law specialists on here who will help you if they are being difficult; if it were me (FWIW) I would write to them explaining and cancel the DD with the bank and with them, whatever their t&c's. IMVHO it would be unfair for them not to accept a cancellation in the circumstances described