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Good Afternoon Everyone,
I am in a bit of trouble here and do not know what to do exactly and what are my rights here. I shall appreciate your time and any feedback you can give if and when possible.
many Thanks.
I'm facing a debt collection issue with Equita regarding unpaid water charges for Essex and Suffolk Water.
* In March 2024, Equita contacted me about a £1420 debt owed to essex and suffolk water.
* I immediately contacted the water company, who confirmed the debt and set up a direct debit payment plan of £84 per month.
* I've been consistently paying this amount through direct debit since then.
* I have had no contact from Equita all this time until now.
* However, I recently received a letter from Equita demanding immediate payment in full or threatening to seize goods.
* I contacted Equita to explain the situation and the ongoing payments to the water company.
* They refused to acknowledge the payments and instructed their enforcement agent, Mr. Malik, to visit my property.
* upon speaking to the Water company and requesting clarification about this they indeed confirmed that even though the balance is showing in their account the amount above mentioned is owed to this third-party but they did not inform me about this until recently when I contacted them after they sent me an increased direct debit instruction from £84 a month to £135 a month.
* I'm concerned because:
* I've been making regular payments to the water company.
* The outstanding balance has consistently appeared on my water company's online account, leading me to believe the payments were being applied correctly.
* I'm scheduled to be out of the country from December 8th to January 25th, 2025.
I'm seeking advice on how to resolve this situation.
* Should I contact Equita again?
* What steps can I take to prove my payments to the water company?
* How can I prevent Mr. Malik from visiting my property while I'm away?
* What are my rights and options in this situation?
I shall appreciate the help and the time you take to help me in advance.
thanks
I am in a bit of trouble here and do not know what to do exactly and what are my rights here. I shall appreciate your time and any feedback you can give if and when possible.
many Thanks.
I'm facing a debt collection issue with Equita regarding unpaid water charges for Essex and Suffolk Water.
* In March 2024, Equita contacted me about a £1420 debt owed to essex and suffolk water.
* I immediately contacted the water company, who confirmed the debt and set up a direct debit payment plan of £84 per month.
* I've been consistently paying this amount through direct debit since then.
* I have had no contact from Equita all this time until now.
* However, I recently received a letter from Equita demanding immediate payment in full or threatening to seize goods.
* I contacted Equita to explain the situation and the ongoing payments to the water company.
* They refused to acknowledge the payments and instructed their enforcement agent, Mr. Malik, to visit my property.
* upon speaking to the Water company and requesting clarification about this they indeed confirmed that even though the balance is showing in their account the amount above mentioned is owed to this third-party but they did not inform me about this until recently when I contacted them after they sent me an increased direct debit instruction from £84 a month to £135 a month.
* I'm concerned because:
* I've been making regular payments to the water company.
* The outstanding balance has consistently appeared on my water company's online account, leading me to believe the payments were being applied correctly.
* I'm scheduled to be out of the country from December 8th to January 25th, 2025.
I'm seeking advice on how to resolve this situation.
* Should I contact Equita again?
* What steps can I take to prove my payments to the water company?
* How can I prevent Mr. Malik from visiting my property while I'm away?
* What are my rights and options in this situation?
I shall appreciate the help and the time you take to help me in advance.
thanks
