Hoist Finance ltd Letter & Lowell ltd letter.

[tyke.]

In October 2022 Hoist finance was acquired by Lowell group ltd (LPI) I have only just received notification of that sale at the same time I received a letter from Lowell portfolio I ltd.stating that they are now dealing with my debt management as instructed ref, Lowell Finacial ltd.
I am a Pensioner who's only income is the basic state pension plus a disabiltiy pension I have no assets and living with my partner.The debt is a very old one going back to when the company I was employed with made its staff redundant at very short notice and closed. I entered into agreements for monthly payments with my creditors this was kept up until eventualy this debt was sold to Hoist Finance they accepted my payment offer and I have regularly paid via standing order ever since, never missing a payment. I have never received a statement of payments although repeatedly asking for one.

I have responded to Lowell by recorded letter informing them that a standing order will be set up to make payments directly to them as instructed using a reference and bank details they have given . I have given a debt management reference to Lowell ref, stepchange etc.etc.
I am aware that Lowell are an aggressive intimidating debt collecting agency and frankly am worried that I will face harrassment tactics as I have suffered in the past I certainly am in no postion to increase my payments. I hope that I have done all that I can correctly in dealing with this agency. Would they be able to supply a statement of payments?.

thank you .

[echat11]

Hi Tyke

If they are aggressive, there are lots of things you can do, complain to them, follow their complaints procedure, lodge a complaint with the FOS and FCA. Make sure you get Proof of Postage.

There is a 'cost of living crisis', you have priority outgoings i.e. food, heating, etc.

Ask them if they will write off the debt. Fill in a Income & Expenditure form, send that. Amend the following template to suit your circumstances (pensioner, disability, cost of living crisis etc), make sure you get Proof of Postage.

https://www.citizensadvice.org.uk/de...debt---letter/

For information on your payments, you can send them a SAR, template in Shortcuts, on the right.

Update the thread with their response. If they hassle you update the thread.