Tweet
Re: Compass debt company
hmmm. So you were paying £6.47 a month to the Cabot debt ( of about £4k) and there were no other letters about it between October and November. The October statement doesn't show a balance of each debt. You were paying £200 a month TO Compass and only £48.11 was going to creditors.
October shows your pot balance was just over £7k and outstanding debt was about £14k ( going from Nov's statement ).
So IF they had paid that Cabot debt of £4k your pot balance would be £3k and outstanding debt £10k.
Very unclear statements and communications from Compass, I'm not surprised no one had a clue where they stood with anything.
do you know what that £580 Refund of Withdrawal Fees is ?
Anyway on the Cabot subject, you will need to either ring them ( if you are comfortable doing so) or write to them with something like the following;
Dear Cabot,
REF: 3xxxxxxx
Thank you for your recent letter regarding the closure of the Debt Management company, Compass Debt Counsellors.
I am concerned that your letter states an outstanding balance of £3903.44. In November 2015 I was notified that the account had been settled, I enclose a copy of that notification for your reference.
I would be grateful if you could check your records and send me a full statement of the account detailing all payments made to your company, and any charges/interested charged by yourselves since XXXDATE YOU SET UP DMPXXXX with regards this debt, in order I may assess my options going forwards.
Thank you for confirming the account has been placed on hold for three months, I am in contact with Stepchange and am currently gathering the information from my creditors and I hope to get things back up and running within the next two months.
Kind regards
xxxxxxxxxxxxxxxxx
hmmm. So you were paying £6.47 a month to the Cabot debt ( of about £4k) and there were no other letters about it between October and November. The October statement doesn't show a balance of each debt. You were paying £200 a month TO Compass and only £48.11 was going to creditors.
October shows your pot balance was just over £7k and outstanding debt was about £14k ( going from Nov's statement ).
So IF they had paid that Cabot debt of £4k your pot balance would be £3k and outstanding debt £10k.
Very unclear statements and communications from Compass, I'm not surprised no one had a clue where they stood with anything.
do you know what that £580 Refund of Withdrawal Fees is ?
Anyway on the Cabot subject, you will need to either ring them ( if you are comfortable doing so) or write to them with something like the following;
Dear Cabot,
REF: 3xxxxxxx
Thank you for your recent letter regarding the closure of the Debt Management company, Compass Debt Counsellors.
I am concerned that your letter states an outstanding balance of £3903.44. In November 2015 I was notified that the account had been settled, I enclose a copy of that notification for your reference.
I would be grateful if you could check your records and send me a full statement of the account detailing all payments made to your company, and any charges/interested charged by yourselves since XXXDATE YOU SET UP DMPXXXX with regards this debt, in order I may assess my options going forwards.
Thank you for confirming the account has been placed on hold for three months, I am in contact with Stepchange and am currently gathering the information from my creditors and I hope to get things back up and running within the next two months.
Kind regards
xxxxxxxxxxxxxxxxx
Comment