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A guide to self managed DMP's - going it alone

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  • A guide to self managed DMP's - going it alone

    Hi All

    There is a lot of information on this forum and the internet about DMP's and also people who manage DMP's themselves, but there is nothing that collates a lot of the information together in one place.

    As someone who has gone, and going, through the pain of a self managed DMP I thought I would start a series of threads to help anyone considering doing the same.

    I am going to look at this subject in the following series of threads:

    1) What does starting a Self Managed DMP mean? (this thread)

    2) The DMP Toolkit (click here)

    3) DMP Getting Started (click here)

    4) DMP Dealing with Creditors (click here)

    5) DMP Reviewing (click here)



    What does a Self Managed DMP mean?
    Basically, a self managed DMP is where an individual offers a payment plan to creditors, and manages this plan themselves rather than using the services of a company to do this for them.

    This plan is usually a result of falling into financial difficulty resulting in being unable to meet minimum/contractual obligations.

    It is important to point out from the outset that embarking on a DMP is a significant financial commitment in itself and should not be undertaken lightly.

    A DMP usually lasts many years and so consideration shoud be made as to the long term consequences that this can have on you (as well as the short term consequences).

    Don't get me wrong here! I am not trying to put anyone off from starting a DMP (in fact for me it was one the best financial decisions I have made for a long long time) however you just need to be aware of the impact a DMP will have.

    A DMP is NOT a short term 'quick fix' or a 'get of debt free card'.


    Getting independant impartial financial advice
    If you are considering embarking on a self managed DMP then I will make a big assumption that you have already recognised that you are in financial difficulty and are wanting to do something about it.

    If you have been advised by a debt management company, or a claims management company, or any other commercial company who charge a fee, or a percentage of the payment you make to them, to start a DMP then I would say STOP until you have done the following:

    It would be sensible (if you've not already done so) to take independant (and more importantly) IMPARTIAL advise. Anyone who charges a fee is NOT going to be impartial and, as the majority of these people work on commission, they will be tempted to recommend 'products' that are going to make them the most money.

    The best places for independant and impartial advice are:

    1) Legalbeagles forum (though other forums are available)

    Seriously - there are actually debt counsellors who post on these forums, and there are forum members who will have been through the same thing as you so a massive amount of experience is available to you - for free! More importantly it will be 'warts n all' opinions you will get so you will not have a rose-tinted view of what you are taking on

    2) CCCS (http://www.cccs.co.uk/)

    Consumer Credit Counselling Service. The most familiar, and consequently busy. Excellent website with online assessment tools (e.g. Debt Remedy) which can give an indication of the best solution for you.

    3) National Debt Line (http://www.nationaldebtline.co.uk/)

    Free debt telephone service and another great source of information. DO NOT mistake other fee charging companies who have deliberately set themselves up with a similar sounding name to confuse things for you

    4) Christians against poverty (http://www.capuk.org/home/index.php)

    Another charity offering a free debt counselling service that I have heard excellent reports though no personal experience. Again another excellent website to gather information.


    Do I go for a Managed DMP or Self Managed DMP?
    So this thread is about self managed DMP's but as part of your research any of these organizations will look at your current financial status and give you the best possible advice on whether a DMP is actually right for you or not.

    This is a serious consideration you have to make simply because a DMP is a serious commitment and there may be other solutions that are more suited for your circumstances (IVA, DRO, Bankruptsy etc).

    This is important - I have seen far too many claims/debt management companies recommend DMP's when a simple change in income/expenditure and budgeting would have been sufficient to increase surplus income and consequently reduce someones debt.

    Simply - I would NEVER pay anyone to manage a DMP. You will ultimately be in debt for longer, and as has been seen with many companies, could end up more in debt than you were before.

    So you've been advised that a DMP is the right option for you. You now have two choices on how your DMP will be managed. You can either let one of the organizations above manage your DMP for you, or alternatively you can choose to manage your DMP yourself. There are pros/cons to each a selection of which are below:

    Managed DMP Pro's
    1) Organizations like CCCS are recognised by creditors and hold a great deal of credibility (this is because they go through a lot of due diligence to ensure that your financial circumstances are accurate) and so, sometimes, are more likely to be co-operative and agree to your DMP

    2) They will contact your creditors on your behalf and negotiate with them, removing a lot of the stress

    3) They will take a single payment from you and distribute it fairly among your creditors removing the stress of having to manage payments

    4) Can be used as a shield, or 'lightening rod' to deflect creditors if they contact you

    5) Trained, impartial debt advisors, who can offer advice and support

    Managed DMP Con's
    1) Will not necessarily offer the best advice in the rare event a creditor takes you to court (certainly cannot offer legal advice)

    2) Will insist on ALL your creditors being included on your DMP (this is generally good advice anyway, however there are circumstances where you may not want to include a creditor, or you may want to remove a creditor)

    3) Some organizations do not like challenging creditors on the validity of credit agreements removing a potentially useful leverage tool

    4) Less feeling of 'financial control'

    Self Managed DMP Pro's
    1) Complete control of your finances which can be very satisfying

    2) You can choose which creditors you will include on your DMP and which ones you will handle differently (if you wish to challenge enforceability or if you wish to stop payments as a creditor refuses to stop interest/charges)

    3) You will develop an indepth knowledge of consumer rights and protection which will make you more confident in dealing with creditors and recognise when they are being naughty and slip up and use to your advantage

    Self Managed DMP Con's
    1) You will have to negotiate with creditors yourself which can be stressful

    2) You will have to manage payments to creditors which can be stressful

    3) You will have to learn about your consumer rights and protection (though this will become a Pro over time!)

    4) Can be time consuming (especially in the early days) to write/post letters etc


    DMP's Myths & Truths
    So you have decided that you still want to embark on a DMP and you want to manage your DMP yourself. Excellent!

    It is important though to be aware of some of the myths that are peddled about DMP's, and also some of the consequences:

    MYTH: A DMP is a legally binding contract between creditor and debtor
    TRUTH: A DMP although agreed by your creditors is not legally binding at all

    MYTH: If I set up a DMP with a company my creditors have to accept it
    TRUTH: Creditors are under no obligation to accept a DMP proposal

    MYTH: Once on a DMP my creditors will stop calling me.
    TRUTH: Once you are on a DMP it is more than likely that your creditors will stop calling. They are under no obligation to do so though (see next)

    MYTH: Once on a DMP my creditors will not be able to continue collection activities nor take me to court
    TRUTH: Creditors, if they wish, are still able to continue collection activities and can still take you to court. However being on a DMP gives you more leverage against them in terms of harrassment, being unreasonable etc.

    MYTH: I have to pay a company to set up a DMP
    TRUTH: Anyone can set up a DMP, you can even do it yourself if you wish. There are debt charities that also do this service for FREE. Personally I would never pay a company to do something you can do yourself or get just the same service for FREE!

    MYTH: Creditors cannot default you or put anything bad on your credit file when they have agreed to a DMP
    TRUTH: Creditors can, and most certainly will, default you should you enter into a DMP and they accept and this will be marked on your credit file

    MYTH: Creditors cannot charge interest or add fees to an account subject to a DMP
    TRUTH: Creditors are under no obligation to freeze interest or charges although many will if asked to do so

    MYTH: The amount paid into a DMP cannot be changed
    TRUTH: The whole point of a DMP is that you only pay what you can afford. If your circumstances change either in a positive or negative way you should review your DMP accordingly. This will of course mean your creditors will have to agree the new amount if it reduces. I don't think many creditors would complain if it increased!!

    MYTH: I will not be able to get additional credit if on a DMP
    TRUTH: It will be highly unlikely that you will be offered credit purely because of the defaults that will be likely put on your credit files. However you should be asking yourself why are you looking to extend your credit even further if you have had to set up a DMP in the first place

    MYTH: If I enter into a DMP I will lose my house
    TRUTH: Entering into a DMP will do no such thing. Only not paying your mortgage, defaulting on a CCJ etc will put your house at risk

    MYTH: DMP's are for losers, failures, you should be ashamed.
    TRUTH: DMP's are everyone who are in a particular debt situation and are a solution to that situation. Being on a DMP does not make you a bad person or a failure. Quite the opposite. It shows you are not burying your head in the sand and are looking to deal with your debt.


    So if you're still happy that a self managed DMP is the way forward for you the next thing to do is to put together your DMP toolkit >>>>>>>>>>>>>>>>>>>>>>
    Tags: None

  • #2
    Re: A guide to self managed DMP's - going it alone

    Thanks for creating this Crispy...it is an excellent guide to the various approaches to debt management.

    Having spent an evening with new member Noushki recently, I was horrified to hear about her DMP experiences with Baines & Ernst. I will link her to view this thread as she is now 'going it alone'!

    Great work that will benefit many members :beagle: THANK YOU xx
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    • #3
      Re: A guide to self managed DMP's - going it alone

      Great thread, Crispy.

      I would also add, that most people, in general, are on a self managed DMP in one way or another, although we may not even realise it. Simply by living our daily lives and managing month-to-month finances, we all have some experience of the basics of a DMP. Just that most of the time it's just a LIGMP (Life In General Management Plan).

      So when things get seriously financially rubbish, then's the time to step it up to a "Proper" DMP as so well explained by yourself above.
      Is no longer here

      Comment


      • #4
        Re: A guide to self managed DMP's - going it alone

        Originally posted by Celestine View Post
        Thanks for creating this Crispy...it is an excellent guide to the various approaches to debt management.

        Having spent an evening with new member Noushki recently, I was horrified to hear about her DMP experiences with Baines & Ernst. I will link her to view this thread as she is now 'going it alone'!

        Great work that will benefit many members :beagle: THANK YOU xx
        Hi Celestine

        You're welcome! Just happy to be able to contribute something back to the forum.

        Best

        Crispy
        ------------------------------- merged -------------------------------
        Originally posted by WendyB View Post
        Great thread, Crispy.

        I would also add, that most people, in general, are on a self managed DMP in one way or another, although we may not even realise it. Simply by living our daily lives and managing month-to-month finances, we all have some experience of the basics of a DMP. Just that most of the time it's just a LIGMP (Life In General Management Plan).

        So when things get seriously financially rubbish, then's the time to step it up to a "Proper" DMP as so well explained by yourself above.
        Hi Wendy

        Thats completely true, just most people don't see it that way! Budgeting seems to be something that only comes when money gets tight for most people.

        Perhaps its something that should be addressed from a school age........

        Best

        Crispy

        Comment


        • #5
          Re: A guide to self managed DMP's - going it alone

          Hmmn, A timely thread, Thanks Crispy.

          Comment


          • #6
            Re: A guide to self managed DMP's - going it alone

            Hi Crispy,

            Have followed your threads on this since day one. Thanks for presenting this and for stressing the SELF MANAGEMENT aspect of this. I would just like to add that it is professional legal advice that you should not enter into a DMP, IVA, or any other arrangement with the creditor. This discussion, and I have said it elsewhere, occurred during the very first conversation I had with our solicitors about our problems following their review of the paperwork we had at that time.

            I assume that this was referring to companies who make money out of people in trouble for looking after these so called programmes. I would aslo add they were quite sceptical about CAB and others. One of the reasons given was that many of these programmes, claimed to be professionally managed collapse leaving the debtor further in debt than when they first started. Forums are all littered such bad experiences.

            Hence all strength to the arms of those like yourself in taking the initiative and managing your own affairs in this way.

            regards
            Garlok

            Comment


            • #7
              Re: A guide to self managed DMP's - going it alone

              The CAB is the first place I turned to, and in my own experience found there money advice training to be very lacking and unprofessional.

              Now I am not for one moment giving them a hit as that should be directed to the government as they are seriously under funded.

              The point I suppose I am making is, the CAB is well known in society and is the first place citizens think off and thus should have the right funding.

              The offices up and down the country is there along with the hardware so why cut there budgets which were not even high enough in the first place.

              The CAB would have worked well, but like everything these days if the givernment think it is broke instead of repairing it they get rid off and/or cut back.
              If you think nobody cares if you're alive, try missing a couple of payments.

              sigpic

              Comment


              • #8
                Re: A guide to self managed DMP's - going it alone

                Hi all

                Please forgive me I used to work for Bains & Ernst, 13 years ago, I lasted 3 months, the harrasment and bullying was horrendus and that was to the staff from management.

                but at least it gave me an insight of how the debt management process worked, and when things went wrong for us later, I was able to contact the banks with some confidence, and cope with a lot of the bullyboy tacticks used by the Banks and DCAs, but some of the antics they get up to still amazes me,

                CAB told me that as our debt was so large no one would agree to pro rata payments and that we should sell our home, but as we live in a semi demolished, we would not have got much for it and would also be homeless.

                so we (i) went it alone,
                it was a nightmare to begin with, but I did every thing that you suggest here, and years later we still live in the same house, any calls for hubby are handed to me, to be told "in writing" he thinks life is wonderful as he married "the wicked witch of the west"

                so I recomend your post as most informative.

                missp

                Comment


                • #9
                  Re: A guide to self managed DMP's - going it alone

                  Originally posted by pompeyfaith View Post
                  The CAB is the first place I turned to, and in my own experience found there money advice training to be very lacking and unprofessional.
                  Thanks PF

                  You'll have noticed that the CAB was one organization I didn't mention. This was quite deliberate on my part, as, like you, I turned to the CAB, and found myself having more knowledge than the 'trained' advisor that was meant to be advising me!

                  It was why, in the end, I turned to forums for help as I felt I could manage things on my own as successfully, if not more so, than receiving 'professional help'.

                  Forums also gave me more of a 'real world' feel for what was happening to other people in similar situations and what could actually be done to protect yourself.

                  Garlock gives a great example of this, a solicitors firm actually advising you not to enter into any sort of DMP at all!

                  Personally this is not something I woud be comfortable with, but if it is turning out to be an effective strategy then its something to consider, and I do actually see the benefits of this approach, especially from a CRA/Default perspective.

                  Best

                  Crispy

                  Comment


                  • #10
                    Re: A guide to self managed DMP's - going it alone

                    hi Crispy,

                    Did you see the BBC lunchtime news today? There is heavy criticism of companies managing debt managment programmes, exactly as my sol said they leave debtors in more debt than when they first started.

                    It was interesting to note that Apex global were mentioned by name and then one character belonging to Cleardebt Solutions came on pontificating about how well he treats customers and he has picked up the mess of Apex and is helping another thousand poor souls out of their difficulties.

                    You couldn't make it up could you?

                    regards
                    Garlok

                    Comment


                    • #11
                      Re: A guide to self managed DMP's - going it alone

                      Just to be fair Garlok, it is not only DM Companies who charge who are guilty of this. Quite a few people have ended up being surprised how little debt was actually being paid off under fee DMP's with various companies as they had not written to ask for interest and charges to be stopped. I know a few people who embarked on their own DMP because of this.

                      A self managed DMP is excellent, and I would certainly reiterate the OP's advice to get advice every step of the way from forums such as this.

                      The other major one I haven't seen named so far is Payplan for completeness sake.

                      Comment


                      • #12
                        Re: A guide to self managed DMP's - going it alone

                        I think you will find I have said much the same thing to crispy earlier on Casp.

                        regards
                        Garlok

                        Comment


                        • #13
                          Re: A guide to self managed DMP's - going it alone

                          Originally posted by Garlok View Post
                          hi Crispy,

                          Did you see the BBC lunchtime news today? There is heavy criticism of companies managing debt managment programmes, exactly as my sol said they leave debtors in more debt than when they first started.

                          It was interesting to note that Apex global were mentioned by name and then one character belonging to Cleardebt Solutions came on pontificating about how well he treats customers and he has picked up the mess of Apex and is helping another thousand poor souls out of their difficulties.

                          You couldn't make it up could you?

                          regards
                          Garlok

                          Hi Garlok

                          I did see the news story you mention. Its an absolute disgrace that these companies are allowed to operate at all.

                          How can anyone say, with any credibility, that taking up to 6 months worth of someones DMP payments as a 'fee' before starting to pay creditors, is going to help their situation, is beyond all reason.

                          These bottom feeders are only out to make a quick buck from vulnerable people, who need help, not scumbags to make their situation worse.

                          Best

                          Crispy
                          ------------------------------- merged -------------------------------
                          Originally posted by Caspar View Post
                          The other major one I haven't seen named so far is Payplan for completeness sake.
                          Hi Casp

                          I didn't mention Payplan, as I have heard, from a couple of people who approached them, that they pushed other services they offer that are not free.

                          I'm not sure how true this is, so give them benefit of the doubt for the moment as I know others who they do a great job for.

                          Best

                          Crispy

                          Comment


                          • #14
                            Re: A guide to self managed DMP's - going it alone

                            Hi,

                            Im in a DMP with CCCS & am in the process of getting all the info together to claim/sue all the charges back. Do I keep paying the DMP while I m doing this?

                            Also, have you had any problems with loan companies front loading all the interest on to a loan when they hand it over to a collection company?

                            Thank you in anticipation, any help is greatfully recieved.

                            Cheers

                            Comment


                            • #15
                              Re: A guide to self managed DMP's - going it alone

                              Yes and yes!:beagle:

                              However, if you are still in financial difficulties and especially if you are suffering financial hardship, if the companies start to be silly with you, cut your payment down, if necessary cut them from your DMP (CCCS may cancel the whole thing anyway), I wouldn't worry, you can always redo it later either through a reputable FREE debt management company, or CASHflow is brilliant. It gives you a lot of freedom in self-managing the DMP, the only real 'intrusion' is at the start where a licensed debt advisor, such as Payplan, National Debtline, CCCS, my charity - there is a list of ALL of them on the CASHflow site, as the DMP has to be signed off, and you have to be invited by a licensed person in the forst place to join it.

                              Comment

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