MBNA put Cabot on to me - Don't beleive MBNA did all they could to help?

[Buel10]

Hi all.
Lomg story cut short, I fell behind with MBNA credit card payments due to a new baby arriving and parents having health issues. I had a few direct debits bounce and they have transferred me to Cabot Financial (who keep ringing and ringing but I am trying to hold off speaking to them until I resolve this with MBNA).
I have contacted MBNA to complain that I don't think they did all they could re me making payments - ie - I don't think they helped me with reducing payment amount.

I have two questions:
1. We have to remortgage later this year, just how bad is this for my credit record?
2. Is there a way that one can challenge this or do they generally not go back on passing to a debt recovery company such as Cabot?

Thanks in advance.

[echat11]

Send Cabot the following (they will no doubt pass it to MBNA), make sure you get Proof of Postage :-

https://nationaldebtline.org/get-inf...sment-warning/

You can lodge a Complaint, follow MBNA's Complaints procedure on their website, once you get a final response / deadlock letter, if still not happy, complain to the FOS.

You could fill in an income / expenditure form, if you are left with £1 each month to pay them, so be it. Make sure you take into account the cost of living, energy, food etc. Make sure you get Proof of Postage.

https://nedcab.cabmoney.org.uk/

https://www.citizensadvice.org.uk/de...tors%20equally.

[Buel10]

Crikey, that was brilliant and I appreciate it!!!!

[Buel10]

Thanks, will do this today. Great help.
Quick one re making repayments following an income / expenditure form, once you go that route, just how bad is it for credit purposes, please?

[echat11]

Thanks, will do this today. Great help.
Quick one re making repayments following an income / expenditure form, once you go that route, just how bad is it for credit purposes, please?

How old is the debt?

Does the debt appear on your credit report?

[Buel10]

How old is the debt?

Does the debt appear on your credit report?

The debt is over 4 years old but I see that the default appears this year. I would like to challenge it due to family health issues but unsure whether this is a valid mitigating circumstance?

[echat11]

You lose nothing in trying.

Give them an overview of your circumstances etc, i.e. carer, health etc.

Back it up with evidence. See how they respond, update the thread.