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Hi
I haven't been on here for quite some time as everything's been quiet, but it looks like we're up and running on MBNA/Arrow/Restons.
Quick background - My husband had a card with MBNA many years ago, we had major troubles and ended up unable to pay. Sorted out a payment plan (after ascertaining that the CCA was in order) and had been paying it ever since. At some point, my husband had a letter from Arrow saying that they now owned the debt. He wrote to them asking for a letter of assignment as MBNA had not sent anything but did not receive a response. All monies were apparently to be paid to Arrow now, but without anything proving they owned the debt my husband informed them the payments would continue to be paid only to the MBNA account they had been going to, but that on confirmation of the sale he would change this.
He never received confirmation and the payments have for years been going to the same account number originally given by MBNA.
In the last few months he's had a few letters from Arrow stating no payment has been made. We figured this was just them having a paddy which they occasionally have done and left it. Then a few weeks ago he had a fishing letter from Restons which rang alarm bells. The letter was asking if Mr lexis200 lives at this address. After this he dug a little and found that when he changed bank accounts late last year, this payment was not transferred. Not an intentional thing at all, but obviously that doesn't matter. To give an idea of timescales here, the account no longer shows on credit reports. It is definitely active though as the account was valid and my husband was paying the instalments until this recent botch up by the bank, so it's absolutely not statute barred.
In the middle of last week he had another letter from Restons saying that Arrow have now referred the account to them for legal action, but that this can be avoided by setting up payments or offering a short settlement (I assume this is another way of saying full and final?). They've also asked for a financial statement to be filled in.
There is no detail whatsoever on the letter apart from a reference number for Arrow. No amount is shown, no card number. Even his name is down as 'Dear Sir', although the letter is addressed to his name. This to me suggests they are still fishing?
My husband is happy to pay instalments again, or actually to try and offer a f&f if possible, but is that a wise move? It appears as though Restons are not certain that they have the right person and are still poking in the dark, so if he does the right thing and tries to repay again are they likely to just go further as he's confirmed his residence to them?
The balance on it is around 2k, and as I say, it's been on a payment plan for years. If it is a good idea to offer a settlement figure is there any procedure he should follow, or any percentage that's 'normal'?
Lastly - and I know this is bad - he needs to reply by tomorrow, so any help quite urgently would be massively appreciated. Unfortunately I had some awful news about my father the weekend before this arrived and it was not a high priority in comparison. It still isn't in the big scheme of things to be fair, but I could really do without this stress too.
I haven't been on here for quite some time as everything's been quiet, but it looks like we're up and running on MBNA/Arrow/Restons.
Quick background - My husband had a card with MBNA many years ago, we had major troubles and ended up unable to pay. Sorted out a payment plan (after ascertaining that the CCA was in order) and had been paying it ever since. At some point, my husband had a letter from Arrow saying that they now owned the debt. He wrote to them asking for a letter of assignment as MBNA had not sent anything but did not receive a response. All monies were apparently to be paid to Arrow now, but without anything proving they owned the debt my husband informed them the payments would continue to be paid only to the MBNA account they had been going to, but that on confirmation of the sale he would change this.
He never received confirmation and the payments have for years been going to the same account number originally given by MBNA.
In the last few months he's had a few letters from Arrow stating no payment has been made. We figured this was just them having a paddy which they occasionally have done and left it. Then a few weeks ago he had a fishing letter from Restons which rang alarm bells. The letter was asking if Mr lexis200 lives at this address. After this he dug a little and found that when he changed bank accounts late last year, this payment was not transferred. Not an intentional thing at all, but obviously that doesn't matter. To give an idea of timescales here, the account no longer shows on credit reports. It is definitely active though as the account was valid and my husband was paying the instalments until this recent botch up by the bank, so it's absolutely not statute barred.
In the middle of last week he had another letter from Restons saying that Arrow have now referred the account to them for legal action, but that this can be avoided by setting up payments or offering a short settlement (I assume this is another way of saying full and final?). They've also asked for a financial statement to be filled in.
There is no detail whatsoever on the letter apart from a reference number for Arrow. No amount is shown, no card number. Even his name is down as 'Dear Sir', although the letter is addressed to his name. This to me suggests they are still fishing?
My husband is happy to pay instalments again, or actually to try and offer a f&f if possible, but is that a wise move? It appears as though Restons are not certain that they have the right person and are still poking in the dark, so if he does the right thing and tries to repay again are they likely to just go further as he's confirmed his residence to them?
The balance on it is around 2k, and as I say, it's been on a payment plan for years. If it is a good idea to offer a settlement figure is there any procedure he should follow, or any percentage that's 'normal'?
Lastly - and I know this is bad - he needs to reply by tomorrow, so any help quite urgently would be massively appreciated. Unfortunately I had some awful news about my father the weekend before this arrived and it was not a high priority in comparison. It still isn't in the big scheme of things to be fair, but I could really do without this stress too.
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