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I appreciate any help/info someone can give me in this situation.
Less than a year ago I sold a guitar on Ebay. It was advertised as non-returnable and that I would only post to UK addresses.
Somebody in France continually messaged me asking me if I was willing to send it to their home address in France as they really wanted the guitar. I advised I was not willing to do this as I didn't think sending a guitar over via a ferry/plane would be good for the instrument.
They then advised me they had a friend in London who would accept delivery and then they would transfer it over to France to the end buyer. I sent the guitar to London and they then sent it on to France. The a few weeks later and after I had paid my bills using the money I received a question via Ebay advising that one of the frets on the guitar had popped out (this can happen during changes in temperature) from the end user.
I think this happened in transit when being transferred from the very North of Scotland (Thurso) to France.
Ebay ignored my explanation and easy fix (tapping the fret back in) and ruled in favour of the user. They sent the guitar back and reclaimed my money leaving me owing £410.
I paid off some of the money to Akinika and they then passed it onto Wright Hassall Solicitors.
The debt total now stands at £273.27.
I phoned them up on Friday 27th February and paid them over the phone and agreed to a set amount to pay them every Friday via the phone.
Then on 09/03 I receive two letters dated 04/03.
Both letters stated that I owe them the sum of £288516151.00. Yes. £288 million.
The first advises "We are writing to confirm that your offer of repayment by regular instalment of £273.27 towards the above balance has been accepted"
The second advises "Our records show that the agreed payment of £273.27 has not been made. Please contact us on...."
So both letters dated the same day advise contradicting and downright incorrect information.
The next thing I notice is just how unprofessional the letter is. It has a reference number for me on it but whenever I call up they advise me it is the wrong number and they give me a different number each time. I have worked in call centres and know how this works so I asked if that was the specific call reference or my account/user reference. They advised it was indeed the number I should quote everytime I call up. When I try to use this number they tell me it's incorrect.
Then there is a part that states "The first payment should reach our offices on or before 5.00."
I find this very unprofessional and general? I mean for a solicitors this isn't very specific? It mentions no date. Just a number which is technically 5 o'clock in the morning?
The final part that I think is also unprofessional is the fact there is no (printed or actual) signature of a specific individual. Instead it advises
"Yours sincerely
Wright Hassall Solicitors (This line is written in a handwritten style font but is pasted as an image)
For and on behalf of Wright Hassall Solicitors LLP"
I find this to also be too general?
Maybe it's just me but this is really getting me down as when I phone them the gentleman on the phone laughed and said "It's probably just a typo" but the fact they sent through the sum of £288 million on two different contradicting letters on the same day has my head in a mess. The worst part is I am actually paying it yet receiving letters like this...
Any advise would be greatly appreciated.
Less than a year ago I sold a guitar on Ebay. It was advertised as non-returnable and that I would only post to UK addresses.
Somebody in France continually messaged me asking me if I was willing to send it to their home address in France as they really wanted the guitar. I advised I was not willing to do this as I didn't think sending a guitar over via a ferry/plane would be good for the instrument.
They then advised me they had a friend in London who would accept delivery and then they would transfer it over to France to the end buyer. I sent the guitar to London and they then sent it on to France. The a few weeks later and after I had paid my bills using the money I received a question via Ebay advising that one of the frets on the guitar had popped out (this can happen during changes in temperature) from the end user.
I think this happened in transit when being transferred from the very North of Scotland (Thurso) to France.
Ebay ignored my explanation and easy fix (tapping the fret back in) and ruled in favour of the user. They sent the guitar back and reclaimed my money leaving me owing £410.
I paid off some of the money to Akinika and they then passed it onto Wright Hassall Solicitors.
The debt total now stands at £273.27.
I phoned them up on Friday 27th February and paid them over the phone and agreed to a set amount to pay them every Friday via the phone.
Then on 09/03 I receive two letters dated 04/03.
Both letters stated that I owe them the sum of £288516151.00. Yes. £288 million.
The first advises "We are writing to confirm that your offer of repayment by regular instalment of £273.27 towards the above balance has been accepted"
The second advises "Our records show that the agreed payment of £273.27 has not been made. Please contact us on...."
So both letters dated the same day advise contradicting and downright incorrect information.
The next thing I notice is just how unprofessional the letter is. It has a reference number for me on it but whenever I call up they advise me it is the wrong number and they give me a different number each time. I have worked in call centres and know how this works so I asked if that was the specific call reference or my account/user reference. They advised it was indeed the number I should quote everytime I call up. When I try to use this number they tell me it's incorrect.
Then there is a part that states "The first payment should reach our offices on or before 5.00."
I find this very unprofessional and general? I mean for a solicitors this isn't very specific? It mentions no date. Just a number which is technically 5 o'clock in the morning?
The final part that I think is also unprofessional is the fact there is no (printed or actual) signature of a specific individual. Instead it advises
"Yours sincerely
Wright Hassall Solicitors (This line is written in a handwritten style font but is pasted as an image)
For and on behalf of Wright Hassall Solicitors LLP"
I find this to also be too general?
Maybe it's just me but this is really getting me down as when I phone them the gentleman on the phone laughed and said "It's probably just a typo" but the fact they sent through the sum of £288 million on two different contradicting letters on the same day has my head in a mess. The worst part is I am actually paying it yet receiving letters like this...
Any advise would be greatly appreciated.
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