MMF MotorMile DPA Breach

[nell1503]

Hi

I have two debts with MMF and will only deal with them by email. I have payment plans on both debts but this month unfortunately the payments failed. They started with their usual heavy handed tactics but someone vaguely reasonable has now agreed to re-set the payment plan up from next month. However, there is an email chain below the email to me which relates to someone else so I now have this persons full name, email address, amount of debt they owe, and who the debt was originally with, and their account number with MMF.

They have asked for my card details and I have written a draft email explaining I need to see what measures are in place to protect my information given the breach of DPA. The ICO website says that I should try and resolve issues directly with the company first. Should I tell them I will be reporting them to the ICO and should I let OFT know (I have complained to the OFT before after they called my employer on a daily basis despite me asking them not to as per OFT rules).

I have asked for a copy of their complaints procedure on a number of occasions ans this request has been resolutely ignored.

I would be grateful for advice on what I should say in response, and whether I should let the other person know that their information has been passed to me.

Thank you for your help.

Nell

[CleverClogs]

Re: MMF MotorMile DPA Breach

The ICO website says that I should try and resolve issues directly with the company first.

That's if the company has taken to using your data inappropriately. As far as you know, they haven't.

Should I tell them I will be reporting them to the ICO

Why the buggery should you spoil the surprise for them?

and should I let OFT know

Oh, yes. You should also let the other person know, too, and you both should tell Consumer Direct - 0845 4 04 05 06

whether I should let the other person know that their information has been passed to me.

Forward them a copy of their part of the email, explaining whence it came and suggesting that you both complain to the ICO and Consumer Direct/Trading Standards with a view to dropping Motormouth Finance in the slurry.