Tweet
I would like to know my consumer rights and expectations on enquiry below please, thank you.
A Utility company sent me a back dated Bill over a 2 year period for £80.00
I replied to the company's complaints advisor via e-mail almost 2 months ago, on 05th of July, so far I had no reply to my enquiry for an explanation of the Bill, as the Gas and Electric is on a prepaid meter, so why would you be issued with a Utility Bill?
This week I received a letter from a Utility debt collection company, on behalf of the utility Company with a Bill for £110.00, which included an additional £31.60, administration charge. The debt utility collection company, are pressing me hard to pay immediately with a number of frequent communications.
Can they increase the amount due?
What should I do?
Can they ruin your credit rating?
Do they pass on the information of the Debt to other agencies?
If I have to pay, what is reasonable time to reply and pay the Bill?
The debt company have said, it could be for periods the meter payments went into arrears.
The Utility company did not acknowledge my received communication on 05-07, or reply to my Bill enquiry for a Bill explanation.
They contacted a Utility debt debt collection company on August 11th, who sent me a letter for a Bill for £110.60, why the additional £31.60?
I never refused to pay any Bill, just requested a Bill breakdown and explanation over the 2 year period, as I can't understand the reason for such a Bill on a prepaid meter account. Also why wasn't such a Bill sent over each quarter, which I think is the norm for non metered accounts?
I don't think what they did is correct, surely my communication should have been acknowledged, and replied to, and a process followed before going to a debt recovery agency, and adding additional costs? I never refused to pay any due Bills, just asked for a Bill explanation, which was not acknowledged or replied to.
The utility company should have acknowledged my Bill enquiry, and replied to it.
The reason for the Bill over the period should have been given.
I never said I wasn’t going to pay.
A process should have been followed before going to the debt collection agency.
What are my consumer rights, on this matter?
What process should I have expected from them?
In an ideal world shouldn't this be sorted out by the Utility company with me, and replying to my Bill enquiry, before going to a debt recovery agency and incurring more unnecessary costs on me, and forcing me to pay an unexplained Bill?
Can the Debt be taken back by the Utility company in view of them not replying to my communication in early July on an enquiry for an explanation of the Bill.?
Thank you
A Utility company sent me a back dated Bill over a 2 year period for £80.00
I replied to the company's complaints advisor via e-mail almost 2 months ago, on 05th of July, so far I had no reply to my enquiry for an explanation of the Bill, as the Gas and Electric is on a prepaid meter, so why would you be issued with a Utility Bill?
This week I received a letter from a Utility debt collection company, on behalf of the utility Company with a Bill for £110.00, which included an additional £31.60, administration charge. The debt utility collection company, are pressing me hard to pay immediately with a number of frequent communications.
Can they increase the amount due?
What should I do?
Can they ruin your credit rating?
Do they pass on the information of the Debt to other agencies?
If I have to pay, what is reasonable time to reply and pay the Bill?
The debt company have said, it could be for periods the meter payments went into arrears.
The Utility company did not acknowledge my received communication on 05-07, or reply to my Bill enquiry for a Bill explanation.
They contacted a Utility debt debt collection company on August 11th, who sent me a letter for a Bill for £110.60, why the additional £31.60?
I never refused to pay any Bill, just requested a Bill breakdown and explanation over the 2 year period, as I can't understand the reason for such a Bill on a prepaid meter account. Also why wasn't such a Bill sent over each quarter, which I think is the norm for non metered accounts?
I don't think what they did is correct, surely my communication should have been acknowledged, and replied to, and a process followed before going to a debt recovery agency, and adding additional costs? I never refused to pay any due Bills, just asked for a Bill explanation, which was not acknowledged or replied to.
The utility company should have acknowledged my Bill enquiry, and replied to it.
The reason for the Bill over the period should have been given.
I never said I wasn’t going to pay.
A process should have been followed before going to the debt collection agency.
What are my consumer rights, on this matter?
What process should I have expected from them?
In an ideal world shouldn't this be sorted out by the Utility company with me, and replying to my Bill enquiry, before going to a debt recovery agency and incurring more unnecessary costs on me, and forcing me to pay an unexplained Bill?
Can the Debt be taken back by the Utility company in view of them not replying to my communication in early July on an enquiry for an explanation of the Bill.?
Thank you
Comment