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Hi
I am at the end of my tether, i recently received a "Notice" from Regal Credit Services regarding a debt that is owed for £110.29 i wrote to them sending them a "prove it " letter and i also complained to the FOS due to the way i was spoken to by one of the agents, i contacted the FOS regarding the matter as i felt that i was getting no where with them, they are saying that i owe them £110.29 which is in dispute, as i only owed £85.29, The FOS have written to this company and sent me a complaint form also.
I eventually heard from Regal today saying that i had complained via the FOS and that i hadn't given them the opportunity to resolve my issue with them first and that i had not contacted them in regards to any letters they had sent me, (i contacted them the 1st day i received their letter then spoke to 2 of their agents on the same day, The letter then says "that aside, i have listened to the calls that you made to our agents"....?????????? I am being completely thick or is that a contradiction?????
I cannot work this company out, At the end of the letter it goes on to say that they will set up a payment plan at £15 pm for 6 months etc and to contact the office to put this in place (the letter was signed by the collections director).
The whole reason i complained to the FOS was that when i did make contact with the company the first and second time i was spoken to like s%%T, i asked to speak to a manager and he was 10 x worse, didnt want to listen to what i had to say and that he was not interested and that they were a "debt collectors not customer services" and he confirmed that is how they speak to people,(like s%%t, he said you havn't bothered to pay the debt off with their client and now they were chasing me for the money all they were interested in was getting this money and nothing else. He was not prepared to negotiate and i couldn't get a word a word in edgeways.
I called back today to confirm the setup of the payment plan and to confirm how this was going to be funded, guess who answered..... U got it, the same ignorant, abusive obnoxious man i spoke to before.....
This time when i spoke to him i tried to stand my ground, i told him that i thought his attitude stinks and that he was very rude and abusive and that all i had done today was called to confirm the setup of the payment plan (agreed by the director)... same thing happened tried to tell me he wasn't interested in what i had to say and that he was there to take my money.. althought the notes clearly stated what had been agreed and why i was calling back!
I am fuming....... shall i continue my complaint, i have had part of my complaint resolved by the fact that they are willing to offer me a payment plan, but what i am still miffed by, is the fact that this man is allowed to get away with speaking to people like that, i am absolutely terrified now to recontact them to make sure that the payment plan is in place in case he answers again.
What shall i do?????
I am at the end of my tether, i recently received a "Notice" from Regal Credit Services regarding a debt that is owed for £110.29 i wrote to them sending them a "prove it " letter and i also complained to the FOS due to the way i was spoken to by one of the agents, i contacted the FOS regarding the matter as i felt that i was getting no where with them, they are saying that i owe them £110.29 which is in dispute, as i only owed £85.29, The FOS have written to this company and sent me a complaint form also.
I eventually heard from Regal today saying that i had complained via the FOS and that i hadn't given them the opportunity to resolve my issue with them first and that i had not contacted them in regards to any letters they had sent me, (i contacted them the 1st day i received their letter then spoke to 2 of their agents on the same day, The letter then says "that aside, i have listened to the calls that you made to our agents"....?????????? I am being completely thick or is that a contradiction?????
I cannot work this company out, At the end of the letter it goes on to say that they will set up a payment plan at £15 pm for 6 months etc and to contact the office to put this in place (the letter was signed by the collections director).
The whole reason i complained to the FOS was that when i did make contact with the company the first and second time i was spoken to like s%%T, i asked to speak to a manager and he was 10 x worse, didnt want to listen to what i had to say and that he was not interested and that they were a "debt collectors not customer services" and he confirmed that is how they speak to people,(like s%%t, he said you havn't bothered to pay the debt off with their client and now they were chasing me for the money all they were interested in was getting this money and nothing else. He was not prepared to negotiate and i couldn't get a word a word in edgeways.
I called back today to confirm the setup of the payment plan and to confirm how this was going to be funded, guess who answered..... U got it, the same ignorant, abusive obnoxious man i spoke to before.....
This time when i spoke to him i tried to stand my ground, i told him that i thought his attitude stinks and that he was very rude and abusive and that all i had done today was called to confirm the setup of the payment plan (agreed by the director)... same thing happened tried to tell me he wasn't interested in what i had to say and that he was there to take my money.. althought the notes clearly stated what had been agreed and why i was calling back!
I am fuming....... shall i continue my complaint, i have had part of my complaint resolved by the fact that they are willing to offer me a payment plan, but what i am still miffed by, is the fact that this man is allowed to get away with speaking to people like that, i am absolutely terrified now to recontact them to make sure that the payment plan is in place in case he answers again.
What shall i do?????
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