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Welcome Finance - What can I do?
Hi, Im at my wits end and hope when I outline my case someone can give me advice or point me in the right direction to sort this out!
Here goes.
1. I have a secured loan with Welcome Finance, have had it since May 2007 and never missed a payment.
2. In November 2009 I called and asked for a settlement figure, they said once Decembers payment was made it would be £19,200.
3. I paid Decembers in advance on the phone with Welcome on Nov 26th 2009. On Dec 7th I called them confirmed the settlement figure and asked how I should transfer the funds. They gave me an account and sort code to pay into and told me to use my name as a reference.
4. Im in the army and am now in Afghanistan - I can get to a phone once a week or so but have on 30 mins a week entitlement for calls.
5. Welcome denied receiving the funds - I emailed my bank who faxed them the confirmation of the payment into the correct account that Welcome had given me.
6 That was 3 weeks ago - every time I call they say its being dealt with but then my wife received a letter saying we had defaulted on the December and January payments - they wont talk to my wife (data protection) they say!
7. My bank has sent them the proof, they acknowledge it was paid but say since I put my name as ref (as instructed) and not the agreement number its "somewhere in a holding account" and they have to find it!!!!!!! FOR TWO MONTHS they have "been looking!!"
8. I am really worried that this will affect my credit rating even though Ive done nothing wrong, also have tried to contact them but only the phone option can be found - Do they have an email complaints address?
9. As said any advice / pointers will be gratefully received. Thanks
oh! and the only reason I mentioned Afghanistan was the times I get to call - Welcome aways spend about 10 to 15mins with me on hold so they can "speak with a supervisor" - and I never have enough time left to badger an answer from them...thanks
Here goes.
1. I have a secured loan with Welcome Finance, have had it since May 2007 and never missed a payment.
2. In November 2009 I called and asked for a settlement figure, they said once Decembers payment was made it would be £19,200.
3. I paid Decembers in advance on the phone with Welcome on Nov 26th 2009. On Dec 7th I called them confirmed the settlement figure and asked how I should transfer the funds. They gave me an account and sort code to pay into and told me to use my name as a reference.
4. Im in the army and am now in Afghanistan - I can get to a phone once a week or so but have on 30 mins a week entitlement for calls.
5. Welcome denied receiving the funds - I emailed my bank who faxed them the confirmation of the payment into the correct account that Welcome had given me.
6 That was 3 weeks ago - every time I call they say its being dealt with but then my wife received a letter saying we had defaulted on the December and January payments - they wont talk to my wife (data protection) they say!
7. My bank has sent them the proof, they acknowledge it was paid but say since I put my name as ref (as instructed) and not the agreement number its "somewhere in a holding account" and they have to find it!!!!!!! FOR TWO MONTHS they have "been looking!!"
8. I am really worried that this will affect my credit rating even though Ive done nothing wrong, also have tried to contact them but only the phone option can be found - Do they have an email complaints address?
9. As said any advice / pointers will be gratefully received. Thanks
oh! and the only reason I mentioned Afghanistan was the times I get to call - Welcome aways spend about 10 to 15mins with me on hold so they can "speak with a supervisor" - and I never have enough time left to badger an answer from them...thanks
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