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Christmas misery for former Orange customer | BitterWallet
FOR INFORMATION ONLY - Check advice on this forum
Posted by Jim | December 3rd, 2009 at 10:40 pm
I work for a very similar company to morecroft. I can tell you first and formost that they are collecting it on a commission basis. This would be around the 10-15% mark mean that if they collect his balance in full it will earn them £24.57.
This isn’t a great deal to them, usually people get the letters, **** them selfs and pay. Lots of £25 commissions = big bucks, but when they have to pay their staff upwards of £8 an hour, have to make continual phone calls and letters, as well as their system and administrations costs it simply isn’t worth their while.
Cases like this would stay on our system for 60-90 day then be returned to orange, who at which point would either write the balance off, or occasionally issue a CCJ via another agency (they wouldn’t want to tarnish their names doing ti them selfs you see).
My advice for you would be this, collate all the evidence you can, send them a copy with a covering letter explaining your case. most likely you’ll get a generic letter back. It may be worth writing a second letter including a copy of their reply to re-iterate your point, or you could threaten to speak with OFT, or though this will most likely reil them rather than intimating them.
After 90 days, it will most likely be returned to orange who will just give up. Not a victory exactly but they would not issue a judgment for the amount they are collecting. It is all just talk.
That said for every 100 people that speak with them threatening to take them to the small claims or take action against them, maybe only 1 does, and then it’s only a 50:50 ratio its upheld.
It sucks that the man can **** all over the little people but that is the power they have
Christmas misery for former Orange customer | BitterWallet
FOR INFORMATION ONLY - Check advice on this forum
Posted by Jim | December 3rd, 2009 at 10:40 pm
I work for a very similar company to morecroft. I can tell you first and formost that they are collecting it on a commission basis. This would be around the 10-15% mark mean that if they collect his balance in full it will earn them £24.57.
This isn’t a great deal to them, usually people get the letters, **** them selfs and pay. Lots of £25 commissions = big bucks, but when they have to pay their staff upwards of £8 an hour, have to make continual phone calls and letters, as well as their system and administrations costs it simply isn’t worth their while.
Cases like this would stay on our system for 60-90 day then be returned to orange, who at which point would either write the balance off, or occasionally issue a CCJ via another agency (they wouldn’t want to tarnish their names doing ti them selfs you see).
My advice for you would be this, collate all the evidence you can, send them a copy with a covering letter explaining your case. most likely you’ll get a generic letter back. It may be worth writing a second letter including a copy of their reply to re-iterate your point, or you could threaten to speak with OFT, or though this will most likely reil them rather than intimating them.
After 90 days, it will most likely be returned to orange who will just give up. Not a victory exactly but they would not issue a judgment for the amount they are collecting. It is all just talk.
That said for every 100 people that speak with them threatening to take them to the small claims or take action against them, maybe only 1 does, and then it’s only a 50:50 ratio its upheld.
It sucks that the man can **** all over the little people but that is the power they have
