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Hi everyone I hope your well on Saturday morning I received a debt letter with payment demand from a company called RESOLVECALL working on behalf of ARROW GLOBAL LIMITED and shop direct
The payment amount is £210 with threats of attendance to my home in 7 days unless paid
My issue is I'm now completely debt free and have been for over 9 years now and to have this arrive is a bit of a shock
I sent a email to RESOLVECALL on Saturday after getting advice from national debtline who gave me a prove it template and told me to email it to them
RESOLVECALL have now responded with the below response and I'm not sure how to now proceed
Thank you
Thank you for your correspondence.
Unfortunately, it has come to our attention that there are certain websites purporting to provide information which will allow their users to avoid repayment or discussion of debts. It is our belief these sites are disseminating misinformation which is both unhelpful and harmful to the consumer. The letter you have sent is one of these templates. It appears to be a letter of dispute but simply lists the regulations around disputed debt and it does not explain to us why you are specifically disputing this debt.
We are contacting you for a legitimate reason, for which we have permission to contact you on behalf of our client.
We would ask that you contact us on 0141 212 8500 Monday to Thursday 8am-8pm, Friday 8am-6.30pm and Saturday 9am-2pm to discuss this further. Alternatively, if you wish to deal with this matter via email we require you to confirm the following:-
Alternatively, you can view and manage your account on our website at www.resolvecall.co.uk using your Resolvecall reference, date of birth, post code or client reference to gain access
We hope to reach an amicable solution and if you require further information in regard to your debt there may be certain pieces of information we can request from our client to help resolve any issues or dispute you may have.
Kind regards
The payment amount is £210 with threats of attendance to my home in 7 days unless paid
My issue is I'm now completely debt free and have been for over 9 years now and to have this arrive is a bit of a shock
I sent a email to RESOLVECALL on Saturday after getting advice from national debtline who gave me a prove it template and told me to email it to them
RESOLVECALL have now responded with the below response and I'm not sure how to now proceed
Thank you
Thank you for your correspondence.
Unfortunately, it has come to our attention that there are certain websites purporting to provide information which will allow their users to avoid repayment or discussion of debts. It is our belief these sites are disseminating misinformation which is both unhelpful and harmful to the consumer. The letter you have sent is one of these templates. It appears to be a letter of dispute but simply lists the regulations around disputed debt and it does not explain to us why you are specifically disputing this debt.
We are contacting you for a legitimate reason, for which we have permission to contact you on behalf of our client.
We would ask that you contact us on 0141 212 8500 Monday to Thursday 8am-8pm, Friday 8am-6.30pm and Saturday 9am-2pm to discuss this further. Alternatively, if you wish to deal with this matter via email we require you to confirm the following:-
- Can you confirm that you are happy to receive account related or confidential information by email? You may not be the only person who can access it.
- Full name
- Date of birth
- Full address including postal code
- Email address you want us to correspond with
Alternatively, you can view and manage your account on our website at www.resolvecall.co.uk using your Resolvecall reference, date of birth, post code or client reference to gain access
We hope to reach an amicable solution and if you require further information in regard to your debt there may be certain pieces of information we can request from our client to help resolve any issues or dispute you may have.
Kind regards
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