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Hi, I write you from Italy.
on May, I did an order on a website about a product of a really small value, 1.98 euros. The payment was made into 3 fees, each one of them was of 0.66 cents. On the second payment, I had a problem with my prepaid. The site contacted me to say that because of lateness I had to pay 0.66 cents + another charge of 0.66 cents. But ok, after a month I solved the problem with my prepaid card and they automatically took 1.32€. I also received a confirmation mail about my payment. Everything was ok, my order is “fully paid” on the e commerce site.
the 14 August I received both sms and whatsapp message from eCollect AG, they say I have to pay 160 euros and that I’ve never answered their messages. But I didn’t receive nothing from them. So I checked my spam folder and I found three communications about this absurd debt. From 1.32€ to 160€, they overcharged my of 8000%.
Today, I received a written letter from them, they wrote the same thing of emails.
Last week I also wrote them with prove of my payments, but obviously they didn’t answer me. On the web I met two people who had communications from eCollect several months ago, they simply ignored, nothing happened.
In your opinion, what should I do?
I find absurd to pay 80 times the price of the product I’ve bought, a product that I’ve paid.
I’m a student, 160€ for me are like 1200€ for a person who earns 1500€ per month.
on May, I did an order on a website about a product of a really small value, 1.98 euros. The payment was made into 3 fees, each one of them was of 0.66 cents. On the second payment, I had a problem with my prepaid. The site contacted me to say that because of lateness I had to pay 0.66 cents + another charge of 0.66 cents. But ok, after a month I solved the problem with my prepaid card and they automatically took 1.32€. I also received a confirmation mail about my payment. Everything was ok, my order is “fully paid” on the e commerce site.
the 14 August I received both sms and whatsapp message from eCollect AG, they say I have to pay 160 euros and that I’ve never answered their messages. But I didn’t receive nothing from them. So I checked my spam folder and I found three communications about this absurd debt. From 1.32€ to 160€, they overcharged my of 8000%.
Today, I received a written letter from them, they wrote the same thing of emails.
Last week I also wrote them with prove of my payments, but obviously they didn’t answer me. On the web I met two people who had communications from eCollect several months ago, they simply ignored, nothing happened.
In your opinion, what should I do?
I find absurd to pay 80 times the price of the product I’ve bought, a product that I’ve paid.
I’m a student, 160€ for me are like 1200€ for a person who earns 1500€ per month.
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