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Hi there I have a big problem with this company they flung me into deep debt whit making a mess of my account and I went to the energy ombudsman trying to get a resolve to pay the debt and get out of a bad contract it is my electricity bill I use to pay £108 per month for electricity then in a rush to find a new supplier as my contract was nearly out I spoke to kinex that said they will be able to save me 15% in my bills unfortunately it ended up with the opesite
Emediatly when I got my first bill it was for 3x what I use to pay and
Then when I asked they said they will fix it next month
Next month came and again I had a 3x bill when I asked why they said it was a estemated read to give them the meter reading
I did it then they confirmed it was over payed and I will get a credit
On my next bill so I got my next bill still no better they just put on more charges and I was still having to pay a big amount
It kept going like that for 12 months and then on my 2year in April I think it got mad I got a electricity bill for £696.63 for one month when I only have 8 plug sockets in the garage and got a glass roof
So don't need to be running lights all day anyway desided it's just enough I canceled my direct debit told them to resolve the issue
But no I get threats to get my power cut off and then still
No resolve they don't want to even give me a payment plan
I just have to pay so the ombudsman got involved and found out that they overcharged me more than £1000 they admitted to fault and offered me a £50 credit or a apologies so I asked for the contract to be chanced and a payment plan to be put in place
And suddenly I was told no it can't be done until I pay 90%
Of the bill
So then I asked how much charges I have in that account
And was told £2500 so I said I will try and get funds how much money will I have to pay if they take foo all charges and my overcharged fee and I was told £2000 but I was then told I had this 5 that day to pay it otherwise they will not cancel the charges
And I will have to pay the full amount in one which is now £6000
And still going up
So I need some help to get out of this mess I tryed all avenues I can think of please help
Emediatly when I got my first bill it was for 3x what I use to pay and
Then when I asked they said they will fix it next month
Next month came and again I had a 3x bill when I asked why they said it was a estemated read to give them the meter reading
I did it then they confirmed it was over payed and I will get a credit
On my next bill so I got my next bill still no better they just put on more charges and I was still having to pay a big amount
It kept going like that for 12 months and then on my 2year in April I think it got mad I got a electricity bill for £696.63 for one month when I only have 8 plug sockets in the garage and got a glass roof
So don't need to be running lights all day anyway desided it's just enough I canceled my direct debit told them to resolve the issue
But no I get threats to get my power cut off and then still
No resolve they don't want to even give me a payment plan
I just have to pay so the ombudsman got involved and found out that they overcharged me more than £1000 they admitted to fault and offered me a £50 credit or a apologies so I asked for the contract to be chanced and a payment plan to be put in place
And suddenly I was told no it can't be done until I pay 90%
Of the bill
So then I asked how much charges I have in that account
And was told £2500 so I said I will try and get funds how much money will I have to pay if they take foo all charges and my overcharged fee and I was told £2000 but I was then told I had this 5 that day to pay it otherwise they will not cancel the charges
And I will have to pay the full amount in one which is now £6000
And still going up
So I need some help to get out of this mess I tryed all avenues I can think of please help
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