Lowell claim I owe EDF money can someone please advise

[JasonRedZ]

Lowell claim I owe EDF money for an unpaid energy bill from an address I lived at in 2014-2017.

It was a really high bill that I was paying off then I moved and remained an EDF customer but I cannot really remember much about the payments I am sure I continued paying it but with this new account, I would not of knowingly left an unpaid bill. BUT truth is I do not remember much about this.

Lowell are ringing me, I do not answer. Texting me I am not responding and writing to me.

Please advise on what steps I should take, I am really not sure that I owe them anything.

I am grateful and appreciate your time in responding, thank you

[MIKE770]

actual year owed? make a difference maybe?

Subject Access Request Letter send to EDF they have 30 days to supply info on you. no charge get proof posting keep copies of letters

[echat11]

You could consider amending the following template, to buy some breathing space, whilst you wait for the SAR info (providing the debt isn't statute barred -

https://www.citizensadvice.org.uk/de...olding-letter/

Email it to Lowells, to save time.

Also once you get SAR details, check to see if 'Backbilling Rules' apply.

https://www.ofgem.gov.uk/information...-billing-rules

[JasonRedZ]

actual year owed? make a difference maybe?

Subject Access Request Letter send to EDF they have 30 days to supply info on you. no charge get proof posting keep copies of letters

Thank you, can I email this SAR to them? Or does it need to be posted? Thanks

Also I do not know what year the debt is owed for but I believe the initial debt was for 2016 as I can see I was paying it off in 2017

To add I questioned at the time if the debt was mine as it was over £900 for a flat and I was concerned it the supply for the nursery below may have been mixed up but I honestly cannot remember. I had 3 major surgeries since this time and both my parents died so my memory is honesty affected badly.