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Hi there - last year I ordered an item from a seller in the US, who sent it via a courier company. I quickly noticed on my update emails from this company that the address was wrong - the seller probably selected it from a list or something, it was the right road but the wrong building number.
They weren't able to change the address from their end, so it was delivered and signed for at the wrong address - I eventually managed to speak to the person living in the flat to which it had been addressed, but they claimed not to have received the parcel and to not have any knowledge of the person named as having signed for it.
The seller gracefully accepted their mistake and refunded me.
Now I just got home to find a letter from the courier company (again addressed to the wrong building, but the postman must have recognised my name and known it was misaddressed) - it's a 'final demand' from them to pay a fee for around £45, it doesn't specify what for, but I'm guessing it might be some kind of customs charge, even though that doesn't seem right as the item I ordered was only about £90 in value.
Obviously I am pretty annoyed to be chased for a bill for some unknown charge, when it wasn't even sent to me but somewhere else, and someone took that parcel despite knowing it wasn't theirs, which I have been unable to do anything about, and which I can prove because it was signed for at an address I have never lived at by someone with a completely different name.
My question is, is this something I should try to sort out, or should I just ignore it - since the only reason I know about it at all is because my postman figured out to bring a letter to my real address...? Could they conceivably still pursue me for it, with the wrong address (and misspelt name), if they decided that they don't care it wasn't ever delivered to me?
They weren't able to change the address from their end, so it was delivered and signed for at the wrong address - I eventually managed to speak to the person living in the flat to which it had been addressed, but they claimed not to have received the parcel and to not have any knowledge of the person named as having signed for it.
The seller gracefully accepted their mistake and refunded me.
Now I just got home to find a letter from the courier company (again addressed to the wrong building, but the postman must have recognised my name and known it was misaddressed) - it's a 'final demand' from them to pay a fee for around £45, it doesn't specify what for, but I'm guessing it might be some kind of customs charge, even though that doesn't seem right as the item I ordered was only about £90 in value.
Obviously I am pretty annoyed to be chased for a bill for some unknown charge, when it wasn't even sent to me but somewhere else, and someone took that parcel despite knowing it wasn't theirs, which I have been unable to do anything about, and which I can prove because it was signed for at an address I have never lived at by someone with a completely different name.
My question is, is this something I should try to sort out, or should I just ignore it - since the only reason I know about it at all is because my postman figured out to bring a letter to my real address...? Could they conceivably still pursue me for it, with the wrong address (and misspelt name), if they decided that they don't care it wasn't ever delivered to me?
