Tweet
Hi all and it is a long time since I posted on this forum. I was around when all these forums started up and got involved heavily with one that no longer is about as its purpose came to an end. I learn't quite a bit from it all but never had to use it until now.
I had a dispute with EE. They sent me a bill for £800. My daughter thought she was using Messenger when talking to her friend in the USA. So I asked EE why was it so high and to cut a long story short we came to an agreement of around £222. However during the talks the bill came down a few times and at one stage was around £480 before reaching the final settlement of £222. At the £480 stage EE decided to pass the debt over to the debt agencies.
I had a letter from a collector called Advantis. at the time I was dealing with EE. When I finalised my deal with EE I thought Advantis would stop hasselling me. No they carried on chasing me. The EE management had forgotten to update their records. So I was chased by Advantis for a month or so until eventually EE got the message to them. That was it I thought....wrong.
A couple of weeks later I received a letter from a collector called PastDue based in Glasgow. It was the EE debt that I had just settle. This was back in late July I settle up. Now its November and I'm about to go down this road again. This time once I had told this company that my account was sorted I informed them I will be charging them £50 per email I reply to and £8 per minute on the phone. My bill to them is up to £250.
I had another email today from them saying that they do not accept my charges as it is against their company policy. So I replied that I will let the small claims courts decide that one. So to make my claim against them stand up I have told them who my EE agent was and sent them proof of an email to show I have settled. I'm going ot give them 10 days to confirm my account is closed. If they do not reply I will email them back again asking for confirmation and adding another £50 to my bill for them.
I'm not too sure if I should let the bill go up as they are not doing their homework properly with the evidence I have given them. Or should I go straight to the small claims court?
I had a dispute with EE. They sent me a bill for £800. My daughter thought she was using Messenger when talking to her friend in the USA. So I asked EE why was it so high and to cut a long story short we came to an agreement of around £222. However during the talks the bill came down a few times and at one stage was around £480 before reaching the final settlement of £222. At the £480 stage EE decided to pass the debt over to the debt agencies.
I had a letter from a collector called Advantis. at the time I was dealing with EE. When I finalised my deal with EE I thought Advantis would stop hasselling me. No they carried on chasing me. The EE management had forgotten to update their records. So I was chased by Advantis for a month or so until eventually EE got the message to them. That was it I thought....wrong.
A couple of weeks later I received a letter from a collector called PastDue based in Glasgow. It was the EE debt that I had just settle. This was back in late July I settle up. Now its November and I'm about to go down this road again. This time once I had told this company that my account was sorted I informed them I will be charging them £50 per email I reply to and £8 per minute on the phone. My bill to them is up to £250.
I had another email today from them saying that they do not accept my charges as it is against their company policy. So I replied that I will let the small claims courts decide that one. So to make my claim against them stand up I have told them who my EE agent was and sent them proof of an email to show I have settled. I'm going ot give them 10 days to confirm my account is closed. If they do not reply I will email them back again asking for confirmation and adding another £50 to my bill for them.
I'm not too sure if I should let the bill go up as they are not doing their homework properly with the evidence I have given them. Or should I go straight to the small claims court?
Comment