My Big Barclaycard Battle

[maximums]

I have a feeling I started my Barclaycard thread in the wrong place... I started it in credit cards, rather than Barclays.

Maybe it would have been better here... could a mod move it if it should be here please???

This is my outrageous ongoing saga with Barclaycard:

Maximums V Barclaycard

You'll be shocked at the blatent disregard for the consumer and utter bu****t that Barclays have been dishing out.

Have a read if you please and share your views with me... and better still... if this has happened to you, please let me know.

Maximums

[maximums]

Getting even bigger!!!

[enaid]

Did you get a reply max yesterday?

[maximums]

Oh yes.. indeed I did.

What a joke.

Have a read...

In today's post... Responses to my letter of the 12th June (& emails of the 20th) from Adrian Ruffhead and from HQ (John Varley's office)... both very disappointing

First from Ruffnuts...

'Further to previous correspondence and your e-mails of 20th June, I can reply as follows;

1. Account *** **** **** 1004 (also known as **** **** **** 9005)
I understand that you state that copy statements for May 2004 - Nov 2005 are not true copies because they show zero balances. The reason you say this is because a set of copy statements sent to you from the Barclaycard S.A.R - (Subject Access Request) team showed different balances.'

Not once have I ever said to Ruffhead that I had a set of 'correct' statements from the S.A.R - (Subject Access Request) team. I even sent an email on the 20th which reiterated a few points which he seemed to have misunderstood. In the email (which he refers to at the beginning of his letter), I said:

'I DO NOT have a complete set of statements for account ending 1004. Each time I have received statements for the period May 04 - Nov 05, they have been the same blank copies showing zero transactions and zero balance, which have been discussed in my letters.

The S.A.R - (Subject Access Request) still HAS NOT been complied with as I DO NOT have statements for the period May 04 - Dec 05. These statements are missing and are the reason why I am continuing with the non-compliance court case.'

I am so frustrated that he can't even read letters and emails properly... he is living in his own world and isn't listening to what I am saying to him... ARggghhh!!! Anyway... his letter goes on to say:

'In order for me to resolve this, I will need to examine the statements that you received on 30th March, therefore please send these to me. I assume that these refer to the same account numbers as above.'

No way matey... I am not sending them back so he can wriggle out of it. The bundle of statements that were sent to me on the 30th of March had missing chunks. The next batch had zero balances and the batch after that had zero balances. This has been explained to him several times. He obviously can not understand plain English.

'2. You have referred to what appears to be a new claim, for refund of charges applied to your Barclaycard account. As this does not form part of your claim, it has to be treated separately and you will have to send your request for any refund to be considered by the relevant team at Barclaycard.'

Done that... Got the T-shirt.!!

The reason I have requested a settlement for a full refund is in order for the whole saga to come to an end and to give Barclaycard a chance to 'avoid public questioning of Barclaycard’s statement integrity, or even public speculations re forgery – questioning in front of the press, with a nationwide audience including millions of Barclaycard holders and commercial outlets'. Again, he doesn't seem to understand English. The letter goes on:

'3. My instructions are that the agreed £30,00 payment as part of the settlement of this claim has been paid by credit to your account.'

No it hasn't... £30!!! What a cheek... I've probably spent that alone on recorded delivery letters.

'I am continuing with my enquiries with Barclaycard regarding the point 1 above but it will assist if you send me the copies of the statements that you say differ from the ones I sent you'.

Yours Sincerely
A.R.
Legal Executive

THUMP! THUMP! THUMP!... (head banging against wall).

Next letter... in response to the letter of the 12th to Chief Exec, J.V, which had enclosed with it copies of the blank statements, email correspondence between Ruffnuts and I & copies of Ruffnuts's written correspondence. Here goes:

'Dear Miss Lady At The End Of Her Tether

Thank you for your letter dated 12th June addressed to our chief Executive, JV. It has been forwarded to me with request that I respond accordingly.

I am sorry to hear of your satisfaction with respect to the charges you have incurred on your Barclaycard account.'

SATISFACTION!! Apparently I am 'satisfied' with the charges... Really?

The letter I sent to them wasn't even about charges... it was about possible fraudulant activity within Barclaycard and the non-compliance court hearing.

'To ensure the issues you have raised are fully investigated, I have passed your letter to my colleagues at Barclaycard so they may contact you directly.'

But the letter was addressed the chief exec, JV, for this very reason... I need HIM to read about what has been going on and to look at all the evidence I have sent him. I have already written a handful of letter to staff at Barclaycard and I just keep getting the same automated responses.

'I would expect that you will hear from them further within the next two weeks. I hope that you find this to be acceptable'.

No... not really, considering we are going to court in just over three weeks.

'In the meantime, should you wish to contact me, please telephone on my direct line 020 7116 4903. '

Will there be any point?

'The financial Services Authority, by whom we are regulated, requires me to enclose a leaflet describing your rights when we respond to a customer complaint, and for that reason you will find it enclosed. '

Oh lovely, I will put it with the other 5... my kids can make a collage out of them.

Yours sincerely
Office Monkey
Costomer Relations Manager
Executive Support Team




I apologise to you for the sarcasm. I am just rather perterbed that even my best attempts at explaining the seriousness of this situation to AR and JV have fallen on deaf ears.

[enaid]

Well it's unbeleviable, they really do not read their mail. They must think Joe public just send standard letters out too.
So are you ok to go to court with this Max, have you got all the relevent advice?
They really do believe they are in the right and above the law at all stages, it really makes me sick.