MBNA Fees - FOS

[supermac9]

Just a quick note about a recent claim made via the FOS for the return of 6 years worth of fees.
After the usual 'goodwill' gesture from MBNA a few months ago, the intervention of the FOS has meant an offer of almost £700 in fees and interest. Needless to say I have accepted this as it is more than expected.
Hopefully this will give encouragement to others.

[leclerc]

Re: MBNA Fees - FOS

Was it credit card charges?

[supermac9]

Re: MBNA Fees - FOS

Hi Leclerc, yes, it was a combination of late and overlimit fees (£12 each) - the amount offered also includes interest. More than I was expecting.

[Ruby]

Re: MBNA Fees - FOS

Hi Guys, sorry to barge in on another's post but I am hoping to get some advice. I had a MBNA account which I defaulted on in 2000 and the account balance was subsequently sold to a DCA, which until very recently have been pursuing me for the remaining monies. Because of the DCA I decided to SAR MBNA in December last year. Some of the stuff they sent indicated at least £255 of over limit/late payment charges, which with compounded interest at their interest rate came to circa £2500. I wrote to them asking for the money back due to the OFT findings in 2006.

Today I received a reply from them stating the usual gumff but also said that due to not having charged any default charges over the past six years they will not be refunding me.

They have indicted that this is their final response and I can take it up with FOS.

Any thoughts??

[Angry Cat]

Re: MBNA Fees - FOS

MBNA's Default charges rose in increments from £18 in 2001 to £25 in 2006.

If you have only just found out about these MBNA credit card penalty charges. Then MBNA should refund the charges plus interest from the date of each charge.

You should log your complaint with the FOS, as recommended.

[MIKE770]

Re: MBNA Fees - FOS

Trouble with FOS is they agree back 6 years only as I found out in regards capital one complaint to them, maybe a court threat to them may work?

[Angry Cat]

Re: MBNA Fees - FOS

Trouble with FOS is they agree back 6 years only as I found out in regards capital one complaint to them, maybe a court threat to them may work?

MBNA, know this and have done for many years. However, you could try the FOS or, just send an a Letter Before Action (LBA) Don't issue the LBA unless you are prepared to carry out the threat, though.

[supermac9]

Re: MBNA Fees - FOS

I've had a couple of dealings with MBNA - they don't seem to respond to the LBA, but when the FOS become involved they make an offer. They seem to be reasonably quick compared to some others I have experience of.

[banksaretwats]

Re: MBNA Fees - FOS

Hi All,

Just got my sar back from MBNA & am struggling to work out what rate of interest to use on my claim back. I can only see an intraductory rate on my application taken out in 2001 @ 14.9%(non complient to cca 127 (3)) & another mention in 2004 @ 24.9%.

Any help greatly appreciated.

Cheers

[Angry Cat]

Re: MBNA Fees - FOS

Hi All,

Just got my sar back from MBNA & am struggling to work out what rate of interest to use on my claim back. I can only see an intraductory rate on my application taken out in 2001 @ 14.9%(non complient to cca 127 (3)) & another mention in 2004 @ 24.9%.

Any help greatly appreciated.

Cheers

At the bottom of each statement should show the interest rate.

[Ruby]

Re: MBNA Fees - FOS

I spoke to FOS early last week and they confirmed that you have up to 3 years to claim back charges from the time you KNOW about the charges imposed. I only found out about the charges in December last year so am well within the three year mark. I have just sent my form back to FOS this morning and am keeping my fingers crossed that I do get these charges refunded dispite them being more that six years old. Will keep you posted ......

What concerns me greatly is the apparent inconsistent information everyone has been given. (as per above) Is it down to the training of FOS staff?

[supermac9]

Re: MBNA Fees - FOS

My impression of the FOS to date is mixed - my first case involving MBNA was dealt with quickly (and successfully), but subsequesnt experiences have been different.
I had a lengthy case against Bank of Scotland, for which I got a small amount of compensation eventually, but to be honest, the adjudicator seemed happy to accept a whole host of information from BoS without giving me the opportunity to know what they were saying or to challenge it.
My latest case, which I have asked for an Ombudsman to investigate, involved BoS credit card fees - in this case the Adjudicator seemed to copy word for word the explanation given by the bank - reminds me of school homework being copied!
In general, I think the adjudicators fall short of being experts in the kind of areas being presented to them and seem to blindly accept what the banks tell them as the truth/fact. I think 'inconsistent' is being polite.

[supermac9]

Re: MBNA Fees - FOS

Quick update (and confirmation as to how inconsistent the FOS can be!) - this time some good news after the intervention of the FOS, resulting in £56 in fees being refunded to my account.
I wonder why the involvement of the FOS sometimes works and sometimes it doesn't, even in cases where the circumstances are identical? One of the great mysteries of life.