hi
in September Amex phoned me, offering me PPI. they mentioned that they will repay 2 months payments if a "life event" was to happen. i mentioned that my wife was pregnant and this was a viable option. i took the insurance out there and then. i put in the claim last month and was told my claim was not valid. it transpires that if the baby was born within 90 days of taking the policy out, it was not valid. this was not explained to me when the premium was taken out. i complained to Amex, they re played the phone message and acknowledged it was their error. the first compensation package was to re fund the premiums..valued at £500. i declined this and today they said they would honour the agreement and pay 2 months re payments. i am still not happy because had i not complained, no action would have been taken. i for one want to punish Amex and sue them for mis selling. as i have received admision from them that it was their error and they admit they missold the policy, do i have a case to Sue or shoule i just take the 2nd compensation package offered today?
many thanks for your help
in September Amex phoned me, offering me PPI. they mentioned that they will repay 2 months payments if a "life event" was to happen. i mentioned that my wife was pregnant and this was a viable option. i took the insurance out there and then. i put in the claim last month and was told my claim was not valid. it transpires that if the baby was born within 90 days of taking the policy out, it was not valid. this was not explained to me when the premium was taken out. i complained to Amex, they re played the phone message and acknowledged it was their error. the first compensation package was to re fund the premiums..valued at £500. i declined this and today they said they would honour the agreement and pay 2 months re payments. i am still not happy because had i not complained, no action would have been taken. i for one want to punish Amex and sue them for mis selling. as i have received admision from them that it was their error and they admit they missold the policy, do i have a case to Sue or shoule i just take the 2nd compensation package offered today?
many thanks for your help
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