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Please can anyone help I have no idea where I stand.
I purchased a car in August.
The car developed a fault. This was over 30 days but less than 6 months so I was entitled to a repair. The dealers refused to repair the vehicle and refused to discuss my complaint with me in anyway. Aside from the initial replies saying they would not be taking any action, they have completely ignored the complaint. After two weeks passed I started a section 75 claim with my credit card company. This was 4 working days ago and I have not received a reply yet.
The police then knocked on my door to tell me my vehicle had been set on fire, it will be written off. I have contacted the insurers but not heard back yet. Can anyone advise on what I can and should do please? I am worried I am going to be at a loss of thousands of pounds through no fault of my own.
I am awaiting advice from citizens advice who had already advised me to start the section 75 due to the breaches of the consumer rights act.
thanks in advance
I purchased a car in August.
The car developed a fault. This was over 30 days but less than 6 months so I was entitled to a repair. The dealers refused to repair the vehicle and refused to discuss my complaint with me in anyway. Aside from the initial replies saying they would not be taking any action, they have completely ignored the complaint. After two weeks passed I started a section 75 claim with my credit card company. This was 4 working days ago and I have not received a reply yet.
The police then knocked on my door to tell me my vehicle had been set on fire, it will be written off. I have contacted the insurers but not heard back yet. Can anyone advise on what I can and should do please? I am worried I am going to be at a loss of thousands of pounds through no fault of my own.
I am awaiting advice from citizens advice who had already advised me to start the section 75 due to the breaches of the consumer rights act.
thanks in advance
