Vanquis - Direct Debit On HOLD

[vanqannoy]

Contacted Vanquis today and they said 'the direct debit payment is on hold and should be available around 28/29th July'

I said 'why exactly is my direct debit payment on hold?' she said 'they dont know , its a system thing which does it at random'.

Humans program systems. Systems do not have a mind of their own and just go off on a random tangent. Clearly you are not telling me the reasoning as to why the direct debit payment is on hold.

Payment was taken/debited around 12/13th July and now you are telling me I have to wait a whole 15 days before I can use my credit card again.

Vanquis really a a slow joke credit card company.

[echat11]

Hi VANQANNOY

Welcome to LB

Make a Formal Complaint, follow their complaints procedure. The whole point of a credit card is convenience, you can't use it for 15 days, ridiculous.

https://www.vanquis.co.uk/complaints/our-procedure

[vanqannoy]

Hi VANQANNOY

Welcome to LB

Make a Formal Complaint, follow their complaints procedure. The whole point of a credit card is convenience, you can't use it for 15 days, ridiculous.

https://www.vanquis.co.uk/complaints/our-procedure

Thanks, I did that and now its the long arduous wait

[vanqannoy]

I still have not got access to my funds , I have called vanquis literally every single day and they keep telling me different things.... coincidentally.

They said 'because I have by cheque, it can take up to 7-10 to clear' I said I never paid by cheque it was direct debit.... (where have you got cheque from?)

Every different advisor have said 'funds will be available the next day. The next day comes and goes and the funds still are not available

I am pretty sure vanquis and other credit cards want you to sign up to make repayments by direct debit, yet here I am waiting in excess of 2 full weeks for my funds to be made available again....

[echat11]

Thanks, I did that and now its the long arduous wait

See where you are once Vanquis has investigated your complaint, if you have to lodge a complaint with the FOS, Vanquis has to pay monies to the FOS to look into your complaint.