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I am in the middle of a personal injury claim which goes to court next week. Due to expensive court fees and barristers fees, in December I had to cancel my DD to Sharklay card. I advised them of this before doing so.
When I was unable to make the full payment, I was offered a reduced payment balance of 0.5% of the balance by a member of Sharklay cards staff from an offshore communication centre. I called back the following day and was informed the CSA had made a mistake and the offer could not be honoured.
I called customer relations via the CEO'S office and the lady agreed to honour the previous offer for three months. Agreed payments were made in December and January and the twice daily phone calls and text messages ceased.
Without warning on Friday I was contacted by a member of staff from a company called Mercers Debt Collection Company. I was informed they were working on behalf of their client Sharklay card and they wanted payment in full. I explained an agreement was in place with their client. The caller advised this was not the case and he could confirm there was no review on the account and he wanted payment. I explained this was not the case and when questioned why the calls and texts from Sharklay card had stopped he agreed to review the situation for seven days to allow me to contact Sharklay card. I have done this today and lady I spoke with confirmed the agreement was in place. Does this mean that the call was aggressive collection tactics?
What action should I take now?
All advice will be most welcome as after the attitude and manner of the representative from Mercers, I really feel that I need to do something. Sharklay card are calling me tomorrow evening.
When I was unable to make the full payment, I was offered a reduced payment balance of 0.5% of the balance by a member of Sharklay cards staff from an offshore communication centre. I called back the following day and was informed the CSA had made a mistake and the offer could not be honoured.
I called customer relations via the CEO'S office and the lady agreed to honour the previous offer for three months. Agreed payments were made in December and January and the twice daily phone calls and text messages ceased.
Without warning on Friday I was contacted by a member of staff from a company called Mercers Debt Collection Company. I was informed they were working on behalf of their client Sharklay card and they wanted payment in full. I explained an agreement was in place with their client. The caller advised this was not the case and he could confirm there was no review on the account and he wanted payment. I explained this was not the case and when questioned why the calls and texts from Sharklay card had stopped he agreed to review the situation for seven days to allow me to contact Sharklay card. I have done this today and lady I spoke with confirmed the agreement was in place. Does this mean that the call was aggressive collection tactics?
What action should I take now?
All advice will be most welcome as after the attitude and manner of the representative from Mercers, I really feel that I need to do something. Sharklay card are calling me tomorrow evening.
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