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O2 defaults

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  • O2 defaults

    Hello all,


    I had an account with O2 before and during 2012 (The exact dates I can't remember) in early 2013 I decided to take a new contract with O2. I then had my number from my previous O2 contract transferred over to my new contract.

    In August 2015 I went onto checkmyfile.com and downloaded my credit report I was shocked to see that my previous account was still running and had 39.35 outstanding on it. If I'd have known this I would of happily paid 39.35 to settle the account to keep my file in good shape. Not once did they try to contact me to get the 39 that was outstanding, they had my phone number email address etc. on 12th September 2015 I called to pay the 39 and it now shows as settled on my credit file.

    I've been in contact with O2 to kindly ask them to remove the defaults because it was a mistake. I've also contacted the ombudsman and also emailed the O2 CEO's office. They all say it has to be a true reflection of what really happened.

    nobody really cares i'm looking to get a mortgage and this is really letting my file down.

    Has anybody got anymore ideas?

    any help would be much appreciated.

    Tags: None

  • #2
    Re: O2 defaults

    As its true it will be very hard to get it removed as they have stated


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