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Hi and thanks to anyone who takes their time to help.
In November 2013 I bought a phone from mobile phones direct on an EE pay monthly contract. The monthly charge I purchased was for £21.99 a month. The monthly contract I was put on was for £42.99 a month and for double the minutes, texts and mobile internet I requested. I believe this is classed as mobile mis selling and illegal.
After contacting EE and mobiles phone direct they agreed I was on the wrong price plan and it would be put right. However when the first bill arrived nothing had changed so I cancelled my direct debit until I was put on the correct price of £21.99. I subsequently got cut off and I again had to explain that I was on the wrong price plan. I was reconnected and told it would be sorted and back dated. Again when the 2nd months bill came it was now £95 and I felt that something was clearly wrong. I decided to cancel the contract and return the phone. After a lot of explaining of Ofcom rules on mobile mis selling mobile phones direct allowed me to return the phone and it was mine and ee's understanding that they would settle the outstanding bill as a sign of goodwill. I suspect this never happened as I have recently found out EE have placed a default on my credit files.
Due to the fact I've been a victim of mobile mis selling. Which is illegal. Am I able to request EE to remove the default?
Would I first have to prove the mis selling? As I didn't pay the bills EE sent.
Thank you. Simon
In November 2013 I bought a phone from mobile phones direct on an EE pay monthly contract. The monthly charge I purchased was for £21.99 a month. The monthly contract I was put on was for £42.99 a month and for double the minutes, texts and mobile internet I requested. I believe this is classed as mobile mis selling and illegal.
After contacting EE and mobiles phone direct they agreed I was on the wrong price plan and it would be put right. However when the first bill arrived nothing had changed so I cancelled my direct debit until I was put on the correct price of £21.99. I subsequently got cut off and I again had to explain that I was on the wrong price plan. I was reconnected and told it would be sorted and back dated. Again when the 2nd months bill came it was now £95 and I felt that something was clearly wrong. I decided to cancel the contract and return the phone. After a lot of explaining of Ofcom rules on mobile mis selling mobile phones direct allowed me to return the phone and it was mine and ee's understanding that they would settle the outstanding bill as a sign of goodwill. I suspect this never happened as I have recently found out EE have placed a default on my credit files.
Due to the fact I've been a victim of mobile mis selling. Which is illegal. Am I able to request EE to remove the default?
Would I first have to prove the mis selling? As I didn't pay the bills EE sent.
Thank you. Simon
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