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Hello, and thanks for reading.
I joined a local gym, around September, for a free trial. They are a private, classes only gym. Once the trial was up, my friend and I decided to pay a monthly fee for 3 classes a week. Not once did the man (co-owner) we were dealing with mention minimum contract length, cancellation policy, terms and conditions.
We were rushed into filling in a standard health questionnaire and direct debit form (which I don't recall having Ashbourne Management logo on) and was told to just hurry up, leave it, and the co-owner would check it over and fill the rest in. He never said what he would be filling in, I naively assumed it would just be a signature. He also stated he would give us copies which he never did. I know realise this was a grave oversite on my part. Neither my friend, nor myself, ever remembered to get those copies-we just assumed that it was a 1 month cancellation policy like most gyms (the most expensive one in our area has a 3 month cancellation policy).
We then found that we weren't making it to class, we can only make the 6:20 am spin class, due to illness and bad weather, as well as just not seeing results. We cancelled on December 27th. I did this via a FB private message because that is how I had communicated with them in the past-she sent a separate email. We heard nothing back from either gym owner, though I could see that someone had seen my message.
She received correspondence from Ashbourne on Tuesday January 6th. I only started to receive text messages stating that my account is overdue last week,14th of January. I have had several texts and 2 or 3 missed calls since. She rang Ashbourne to dispute the claim that she was in a 12 month minimum contract and requested a copy of the form they said they had on record. When she received the form, we noticed that the co-owner had filled in the minimum contract section AFTER we had signed the form and left (it is very obvious that it isn't her handwriting). NEVER was this mentioned. Perhaps, this is why he never gave us a copy. Also, the Ashbourne Management logo was on the direct debit form which I don't recall being there when we filled in the form. I didn't even realise a separate company would be taking my payment until the first payment was taken.
My question is what do I do? I have never received formal correspondence from the company-just text messages and the odd phone call which I haven't answered saying my account is overdue. Do I need to get a copy of MY so called contract with Ashbourne or do I leave it until I have formal correspondence? Thank you so much for reading and any help would be greatly appreciated!
I joined a local gym, around September, for a free trial. They are a private, classes only gym. Once the trial was up, my friend and I decided to pay a monthly fee for 3 classes a week. Not once did the man (co-owner) we were dealing with mention minimum contract length, cancellation policy, terms and conditions.
We were rushed into filling in a standard health questionnaire and direct debit form (which I don't recall having Ashbourne Management logo on) and was told to just hurry up, leave it, and the co-owner would check it over and fill the rest in. He never said what he would be filling in, I naively assumed it would just be a signature. He also stated he would give us copies which he never did. I know realise this was a grave oversite on my part. Neither my friend, nor myself, ever remembered to get those copies-we just assumed that it was a 1 month cancellation policy like most gyms (the most expensive one in our area has a 3 month cancellation policy).
We then found that we weren't making it to class, we can only make the 6:20 am spin class, due to illness and bad weather, as well as just not seeing results. We cancelled on December 27th. I did this via a FB private message because that is how I had communicated with them in the past-she sent a separate email. We heard nothing back from either gym owner, though I could see that someone had seen my message.
She received correspondence from Ashbourne on Tuesday January 6th. I only started to receive text messages stating that my account is overdue last week,14th of January. I have had several texts and 2 or 3 missed calls since. She rang Ashbourne to dispute the claim that she was in a 12 month minimum contract and requested a copy of the form they said they had on record. When she received the form, we noticed that the co-owner had filled in the minimum contract section AFTER we had signed the form and left (it is very obvious that it isn't her handwriting). NEVER was this mentioned. Perhaps, this is why he never gave us a copy. Also, the Ashbourne Management logo was on the direct debit form which I don't recall being there when we filled in the form. I didn't even realise a separate company would be taking my payment until the first payment was taken.
My question is what do I do? I have never received formal correspondence from the company-just text messages and the odd phone call which I haven't answered saying my account is overdue. Do I need to get a copy of MY so called contract with Ashbourne or do I leave it until I have formal correspondence? Thank you so much for reading and any help would be greatly appreciated!
I sent off this letter to Ashbourne Membership Management:
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