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I was in a bit of trouble two and a half years ago and I could not follow up repayments for my Vanquis credit card, so I was issued a default notice. In the meanwhile, I was approached on behalf of Vanquis by Moorcroft, a debt collection agency and following advice by Vanquis that if I took the proposed payment plan there would be no default registered in my account I accepted the plan and start paying. But, two months and three instalments later Vanquish slapped me with a default anyway.
Obviously, I have an objection as I was told there would be no default, so I contacted Vanquis who acknowledged I was given wrong information by their employee but refused to remove the default as requested, claiming they acted within their legal rights as a default notice was already served. They were nice enough to give me a cheque for a small amount though as an apology for what happened.
My main point is that the false information I received from Vanquis (through their representative) prevented me from taking action such as paying off the outstanding balance to stop a default from being registered against my credit file, because I was led to believe by Vanquis (through their representative) that there would be no default registered against me.
Another point is that Vanquis is the owner of the debt so they are the beneficiaries of the payments I have been making all this time.
This case is going to the financial ombudsman soon, but before it does I'd like to hear the opinion of legal experts. I strongly believe that Vanquis has a moral obligation to put this right, but do they have a legal obligation too? They are fair and nice to formally admit what has happened and apologise, but unfortunately that is not enough for me.
Thanks for reading and for your help
Obviously, I have an objection as I was told there would be no default, so I contacted Vanquis who acknowledged I was given wrong information by their employee but refused to remove the default as requested, claiming they acted within their legal rights as a default notice was already served. They were nice enough to give me a cheque for a small amount though as an apology for what happened.
My main point is that the false information I received from Vanquis (through their representative) prevented me from taking action such as paying off the outstanding balance to stop a default from being registered against my credit file, because I was led to believe by Vanquis (through their representative) that there would be no default registered against me.
Another point is that Vanquis is the owner of the debt so they are the beneficiaries of the payments I have been making all this time.
This case is going to the financial ombudsman soon, but before it does I'd like to hear the opinion of legal experts. I strongly believe that Vanquis has a moral obligation to put this right, but do they have a legal obligation too? They are fair and nice to formally admit what has happened and apologise, but unfortunately that is not enough for me.
Thanks for reading and for your help
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