Car problems? Who should pay?

**CleverClogs** · 17th January 2014, 11:14:AM

Re: Car problems? Who should pay?

Originally posted by Shirley Temple View Post

Now just after Christmas I was driving back from Nottinghamshire to Manchester and we was on the M62 and the gearbox fault flashed upon the little screen and the engine warning light came on,
We were able to travel a further 10 miles to services where the car was not changing gears,
called the AA and got a tow back to the dealers, they looked at it after a few days as it was now new year week,
They told me it was due to a faulty accelerator pedal and brake light switch, they replaced these at a cost of £260 ish,

Whilst I would not claim to be an automotive genius, I believe I know enough about the workings of a motor car to say that neither a wonky brake light switch nor a faulty accelerator pedal would prevent the epicyclic gearbox changing gears.

As you belong to the AA, I would suggest that you have one of their chaps inspect it to determine what the fault really is.

**Shirley Temple** · 17th January 2014, 18:41:PM

Re: Car problems? Who should pay?

That's what I thought too,
I asked the lady what that had to do with it and to which she replied " the pedal has a sensor on it that tells the gear box when and what gear to change too"

I'm not car savvy so don't have a clue. The car is running and I'm driving around in it, it's just not right with gear changes,

Would I just phone the AA and request someone to come and inspect my car? Would this be included in my policy? I paid the most expensive amount that u can with them,

Thanks x

**des8** · 17th January 2014, 19:51:PM

Re: Car problems? Who should pay?

Not au fait with Peugeot but when they referred to faulty accelerator pedal sensor they were probably referring to the Vehicle speed sensor or differential speed sensor.
The brake light switch (which will be a switch and relay) may also generate brake pedal position signals that are used to release the converter clutch when the vehicle is braking. When the Brake Switch fails, the converter clutch may not activate or deactivate properly. The vehicle may shudder while coming to a stop because the transmission is still in a too high of a gear.

**Shirley Temple** · 17th January 2014, 20:30:PM

Re: Car problems? Who should pay?

All I know is that I had a gear box fault, they re-placed the gear box valve block at a cost to me of over £900 and then a few months later I get the same fault and they repaired it again saying what it was the accelerator pedal and brake light switch and now it has a problem with gear changing which it never had before x

**des8** · 17th January 2014, 22:12:PM

Re: Car problems? Who should pay?

I wasn't suggesting there wasn't a problem, nor that the garage had or hadn't been correct.
I was pointing out to CC that on a modern car sensors on the brake lights and the accelerator can affect the operation of the clutch and therefore the gears.
This is why my every day car is a 1971 MGB. If it breaks down by the side of the road I can generally get it going again, whereas if a sensor on a modern car fails you're stuck!
I do agree with CC that as you are an AA member you obtain a report from them, even if you have to pay for it. The garage might be above board but an independent examination will possibly give you some confidence.

**Shirley Temple** · 17th January 2014, 22:18:PM

Re: Car problems? Who should pay?

Originally posted by des8 View Post

I wasn't suggesting there wasn't a problem, nor that the garage had or hadn't been correct.
I was pointing out to CC that on a modern car sensors on the brake lights and the accelerator can affect the operation of the clutch and therefore the gears.
This is why my every day car is a 1971 MGB. If it breaks down by the side of the road I can generally get it going again, whereas if a sensor on a modern car fails you're stuck!
I do agree with CC that as you are an AA member you obtain a report from them, even if you have to pay for it. The garage might be above board but an independent examination will possibly give you some confidence.

Thanks for the reply,
I will give the AA a call to see what they can offer me, I was just wondering where I stand as to the car going back to the garage again for a problem that I didn't have before and as to weather I should pay for them to be looking at it again,
I did tell the guy that it's no use just putting the computer on it n reading it for faults and I insisted that a technician drive the car with me in it so he can understand what I'm saying x

**Shirley Temple** · 18th May 2014, 08:25:AM

Re: Car problems? Who should pay?

Just bringing this thread back to life,

I didn't get the AA to check out the car (silly me),
i took it back to the garage and they re-read the car and said it was reading needing the cooling fan resistor and the coolant temp sensor replacing,
I had these replaced at a cost of £170, this was back at the end of Jan,
Now the problem has a risen AGAIN,
To me it's the same problem, clunky gear changes plus whilst driving the engine warning light will come on and it will read gear box fault and won't change gears, I do the usual thing of pulling over putting the car into park and turning the engine off,
this resets everything and the problem has gone away until the next day, oh and sometimes when the engine warning light comes on it can sometimes go with an almighty clunk and feels as if someone has hit you from behind,
I went down to see Peugeot and I told the person on the desk that I am really upset that this problem has occurred again and it being the same problem as far as I'm concerned and that I have spent nearly £1400 with them sorting this problem out,

The guy has told me to bring the car down on Tuesday and they will read it for free, my only concern is that they will say that it is another fault (not the same readings) and that they will want me to pay for the repairs,

Does anyone know where I stand with this?
i cannot spend anymore money on this car,
oh plus we have over the weekend just purchased a nearly new car from them over the weekend at a cost of 10k,

Please help x

sorry for the long post

**bluebottle** · 18th May 2014, 10:08:AM

Re: Car problems? Who should pay?

If you are an AA member, I would certainly make use of their services with regards to these faults. You may also have redress against the dealer under the Supply of Goods and Services Act 1982.

**Shirley Temple** · 18th May 2014, 16:15:PM

Re: Car problems? Who should pay?

Originally posted by bluebottle View Post

If you are an AA member, I would certainly make use of their services with regards to these faults. You may also have redress against the dealer under the Supply of Goods and Services Act 1982.

Could you please explain to me about the goods and services act 1982?
could I use this as a point with them if they tell me it's a different fault and want to charge me to repair?
What would I say to them?

Thanks for your posting x

**Shirley Temple** · 18th May 2014, 16:28:PM

Re: Car problems? Who should pay?

I don't know if I can get the AA to check the car as I need to transfer my policy onto my new car tomorrow but I will ask them when I call to do this,

I've just looked at the act which it does sound like I could use this against them, the only problem I have with that is that every time they have read the car it says a different fault, but to me it's the same fault as it's the same problem, how would I go around that with them?

Sorry I just want to get all my facts straight and what I can/cannot say/do on Tuesday when I take the car to them,

Once again thank you x

**bluebottle** · 18th May 2014, 16:49:PM

Re: Car problems? Who should pay?

Main dealers are not the most trustworthy of garages to go to and I am speaking from experience. Have you spoken to Peugeot UK? You may find their Customer Services Department to be helpful in helping you narrow down whether the faults are related or unrelated. Motor manufacturers do not take kindly to their franchised dealers giving the manufacturer's brand(s) a bad name.

**Shirley Temple** · 18th May 2014, 17:52:PM

Re: Car problems? Who should pay?

I haven't spoken to them no, but I will do if I have no joy with them on Tuesday, I'm hoping that they will agree to fix the problem at their cost considering the amount of money I have already paid them plus we have just purchased a nearly new car from them too,

we can live in hope,
I'll get back on here later Tuesday after the car has been to them to keep you informed x

**bluebottle** · 18th May 2014, 18:19:PM

Re: Car problems? Who should pay?

Originally posted by Shirley Temple View Post

I haven't spoken to them no, but I will do if I have no joy with them on Tuesday, I'm hoping that they will agree to fix the problem at their cost considering the amount of money I have already paid them plus we have just purchased a nearly new car from them too,

we can live in hope,
I'll get back on here later Tuesday after the car has been to them to keep you informed x

There is nothing to be lost from speaking to Peugeot UK. As stated previously, motor manufacturers don't like their name or brand(s) being shown in a bad light. Peugeot, like any motor manufacturer, will defend their reputation and would not hesitate to strip a main dealer of their franchise for shoddy service and not servicing vehicles in accordance with Peugeot requirements.

**Shirley Temple** · 20th May 2014, 20:11:PM

Re: Car problems? Who should pay?

Just an update,
the car has been read by the garage and they have now decided that it needs a new auto gear box, something about pressure inside it and it's miss firing on cylinder 2 plus something or other else,
Now they have said it would be best to have a new gear box and they have given me a quote for over £6000 (yeah right) lol,

what is now in my mind is that they really don't know what they r doing especially after test driving one of the other autos they have for sale in there and they have just plucked this out of thin air,
after all surely they would have known all this before they let me spend £1400 on it,
so I will call Peugeout uk up in the morning to see if they can help/do anything, obviously I am not paying/having it repaired,

Any thoughts ?

Car problems? Who should pay?

Car problems? Who should pay?

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