Provident loan

[Balders1]

Hi all,

I'm new at this but here goes......

I got a letter from Buchanan Clark and wells several weeks ago stating I owed them just short of £6000, from a provident loan.
This is from 2008 and I thought everything was paid off with them as I had broken up with an ex and she continued paying with money I gave her.

I sent them a cca request as I had seen that was the right thing to do from this site, they sent back my postal order and said they had requested the info from provident.
Today I received a letter from them with some paperwork from 2008 with the original loan forms but there is no statement of what I have paid or that the later loans paid off previous loans in a 'top up' kind of way.

Can anyone offer me some advice on what to do next as if I do owe them money I will pay it but I don't think I do owe them anything and even if I do the most that I ever borrowed was £1300 and I paid that for a long time after I left the address I was living at!

I don't have any proof of any of this as I lost the payment books when I moved house.

Please help!!

[di30]

Re: Provident loan

Hi there & welcome

the interest stinks with this company, so nothing would surprise me they added further charges on top.

I would write back and say you've no detailed breakdown and need to know from start to finish the amounts, and debits and what's been paid of the loan account.

Have you tried sending a Subject Access Request (SAR) to ask for the full information of the account? This way you do pay the one off fee of £10 cheque or postal order where they have up to 40 calendar days to comply, again if they no long hold any info they must return your payment.

What I would do is make out an expenditure which shows what your left with, and if being in financial difficulties where you may not be left with hardly pounds a month, then make an offer of what you can afford, for example if you can only afford £1 token payments a month then make that as an offer and state you can manage that amount at this time or until your financial circumstances change for the better.

At the same time ask that they freeze the interest/charges as you are trying to make a temp arrangement with them, if they fail to go along with you, then complain to the FOS, leave it to them, if they keep chasing you, then you tell them the account is now in dispute as you have made a complaint to the FOS, so it's all in their hands to deal with.
But before you make the complaint to the Financial ombudsman service (FOS) make sure you receive a final decision from Provident, or the letter which encloses details of the FOS.

If you choose to send a full SAR, let us know so one of us can post up the template for you.

[labman]

Re: Provident loan

Before you do the above, I would just write to them asking for a statement of account from the time of inception.

Do you not have the books they give out which show everything? As for B,C and W I'd write to them saying the account is currently in dispute and you will be dealing with the original creditor until such time as it is resolved.

[FlamingParrot]

Re: Provident loan

I got a letter from Buchanan Clark and wells several weeks ago stating I owed them just short of £6000, from a provident loan.
This is from 2008 and I thought everything was paid off with them as I had broken up with an ex and she continued paying with money I gave her.

I sent them a cca request as I had seen that was the right thing to do from this site, they sent back my postal order and said they had requested the info from provident.
Today I received a letter from them with some paperwork from 2008 with the original loan forms but there is no statement of what I have paid or that the later loans paid off previous loans in a 'top up' kind of way.

What they've sent is what they are obliged to send in response to a s.77 CCA request, which is a copy of your credit agreement. A CCA request is intended to establish whether a credit agreement exists and, if so, determine whether it was properly executed and assess its enforceability. Due to a change in the law, this applies mostly to anything taken out before April 2007. As this loan is from 2008, it's very likely to be enforceable.

A CCA request will not yield a full account history such as statements, etc. As Di has said above, you'll need to send a Subject Access Request (SAR) for that purpose. See this for a SAR letter: http://www.legalbeagles.info/forums/...315#post327315