DSAR returned by HBOS ?

[leclerc]

Re: DSAR returned by HBOS ?

Why extend a deadline they have already missed?

We are giving the CEO of the company the chance to give a rocket up the arse of their DPA Team firstly and that the issue is a formal complaint that they have been mistaken in simply providing an account number. It's a kinda double complaint to a degree. 1) Is failure to provide a Subject Access Request by merely providing information on an account and 2) Failure to properly carry out a customer instruction(namely the DPA Request).
Plus I am trying to remove any possible defence that they might come up with(which I think would be hogwash) that the customer only requested the account number.

[CleverClogs]

Re: DSAR returned by HBOS ?

I have not seen the cheque cleared in my bank, and the above statement says they will be returning it, in 10 days, although why they found it impossible to pop my cheque in with their letter seems barmy. Just another delaying tactic, as obviously I'm not going to send another cheque while they have this one floating

You could countermand payment on the first cheque and send another, but I would be inclined to reply that their response is wholly inadequate, that they have your cheque, that they have already missed the 40 day deadline specified in law and that they should fulfil your lawful request rather than play at Silly Buggers.

[CleverClogs]

Re: DSAR returned by HBOS ?

We are giving the CEO of the company the chance to give a rocket up the arse of their DPA Team firstly and that the issue is a formal complaint that they have been mistaken in simply providing an account number. It's a kinda double complaint to a degree. 1) Is failure to provide a Subject Access Request by merely providing information on an account and 2) Failure to properly carry out a customer instruction(namely the DPA Request).
Plus I am trying to remove any possible defence that they might come up with(which I think would be hogwash) that the customer only requested the account number.

Those are excellent reasons to email the "Managing" Director.

They are not, IMO, reasons to allow the bank a further fortnight to faff around.

[leclerc]

Re: DSAR returned by HBOS ?

Those are excellent reasons to email the "Managing" Director.

They are not, IMO, reasons to allow the bank a further fortnight to faff around.

I was looking at reasonable time from the point the CEO is aware to provide the info since I would not expect the production of the info immediately after receipt of the email. I know you will say that 40 days was reasonable enough and I cannot really argue with that perspective. I have suggested 2 weeks and then ICO them or even sue them using an N1 form for non compliance.

[jax50]

Re: DSAR returned by HBOS ?

If the account was with formally Halifax then email the Managing Director David Nicholson
If you can scan their letter and include it as an attachment then do so plus a copy of the original request. Tell them that you want it treated as a formal complaint that you have asked for a Subject Access Request and that they have delayed unnecessarily the production of it. Tell him that he has until April 2nd(roughly two weeks from tomorrow) for that request to be completed satisfactorily otherwise an ICO complaint will be made. That should hopefully help things move forward a bit since you have the credit card number.

davidnicholson@halifax.co.uk

It wasn't a Halifax account, it was sainsbury's anyway. Plus I spent £1.55 on registered post, and if I don't send it again and pay another £1.55 they will likely say...we never received it......

If i had this sort of money to throw around I'd be paying the debt off....


I will reply though, as a complaint...so they have to process it through to my satisfaction via their formal complaints procedure, otherwise it will be a FOS as well as an ICO complaint.....

grrrrrrrr

[jax50]

Re: DSAR returned by HBOS ?

I was looking at reasonable time from the point the CEO is aware to provide the info since I would not expect the production of the info immediately after receipt of the email. I know you will say that 40 days was reasonable enough and I cannot really argue with that perspective. I have suggested 2 weeks and then ICO them or even sue them using an N1 form for non compliance.

what is an N1 form ??

[leclerc]

Re: DSAR returned by HBOS ?

It wasn't a Halifax account, it was sainsbury's anyway. Plus I spent £1.55 on registered post, and if I don't send it again and pay another £1.55 they will likely say...we never received it......

If i had this sort of money to throw around I'd be paying the debt off....


I will reply though, as a complaint...so they have to process it through to my satisfaction via their formal complaints procedure, otherwise it will be a FOS as well as an ICO complaint.....

grrrrrrrr

In that case you need Hannah Bernard the CEO of Sainsbury's Bank

hannah.bernard@sainsburysbank.co.uk

[CleverClogs]

Re: DSAR returned by HBOS ?

what is an N1 form ??

Claim form for the County Court.

[CleverClogs]

Re: DSAR returned by HBOS ?

I was looking at reasonable time from the point the CEO is aware to provide the info since I would not expect the production of the info immediately after receipt of the email. I know you will say that 40 days was reasonable enough and I cannot really argue with that perspective. I have suggested 2 weeks and then ICO them or even sue them using an N1 form for non compliance.

Yes, I understood that.

I believe that I would state that the 40 day time limit had already been exceeded and that consequently a complaint to the ICO would now be appropriate but, as it might take a day or two for the minions at the bank to be instructed in how to stop playing at Silly Buggers, I would allow one working week for my request to be fully carried out.

[jax50]

Re: DSAR returned by HBOS ?

have just been on the ICO website, and they have some template letters there, including one which covers when you are not sent the information requested...and it states on this that they now have 14 days to supply the information...otherwise a request for assessment will be made to the ICO..

that looks good enough for my response, sort of customised to my own case. I think I will email the CEO with the complaint too...and add that to the template, just so they know I'm not taking this lying down..

I might even add a sarcastic comment about how nice of them to send my cheque back and do all this for free now.....

[jax50]

Re: DSAR returned by HBOS ?

In that case you need Hannah Bernard the CEO of Sainsbury's Bank

Well, I drafted my letter based on the ICO template, emailed it to the above deputy CEO, she replied yesterday (Sunday)..and someone has telephoned me today asking me to ring them back on an 0800 number..

Phew...

Thing is...do i want to talk..or get them to email/put it in writing..Suppose I'd better phone back in the 1st instance...?

[jax50]

Re: DSAR returned by HBOS ?

Okay...so phoned 'Brenda' from the Chief Execs Office. Very apologetic of course, they 'assumed' it was a PPI claim, which they are inundated with...not the first time they have assumed things were PPI. Anyway she's on the case, I've been able to fill her in with a bit of the history of frustrations I've had with Sainsbury's not sending the rights stuff, sending illegible stuff, not replying at all etc etc, hence my complaint to the CEO (thanks for the link by the way). Now got 14 days to get their stuff together....and she did mention the word 'recompense'....Could that be a write off ? (dream on)...lol

[CleverClogs]

Re: DSAR returned by HBOS ?

Okay...so phoned 'Brenda' from the Chief Execs Office. Very apologetic of course, they 'assumed' it was a PPI claim, which they are inundated with...

Exactly how does that excuse them for playing at Silly Buggers?

[jax50]

Re: DSAR returned by HBOS ?

Exactly how does that excuse them for playing at Silly Buggers?

It doesn't, of course...they made a 'mistake', they are 'sorry', they got caught out....It's a trend with Sainsbury's, they either do not train their staff very well, or they just tell them to fob people off with any old rubbish. I have quite a list for them, over the years...funnily enough she was looking at my file while we spoke..'I see you have had to complain a few times previously.....'...yeah right...It hasn't even started yet love...

[jax50]

Re: DSAR returned by HBOS ?

Update...

Received a letter from the CEO's office with £50 compensation for my troubles....that was about 3 weeks ago...but today I have received a 'package' from the DSAR team at HBOS in Leeds...it says here is all the available information that we hold and that we are required by law to provide you with.

and enclosed is a photocopy of an Application Form from 2002...and a wad of credit card statements ......that's it.

Now what happened to all the correspondence between the bank and me...the default notices...the letters of assignment...the prescribed terms...the terms and conditions....??

Should I receive everything that has my name on it, because I was expecting more than this.

If this is all they have, can they produce some additional stuff in evidence if ever they decide to take me to court for the full amount...