Telephone calls (ie DCAs)

charitynjw

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Joined: Sep 2009

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#1

Telephone calls (ie DCAs)

6th February 2012, 12:46:PM

Another good reason for being wary of speaking to these people on the phone.

Many of the firms working in the debt collection industry are now using newer technologies, like 'speech analytics', in order to maximise the information gleaned during the conversation.

Example - http://planningforum.co.uk/default.a...&ArticleId=253

Also voice biometrics, to verify identity by comparing with previous conversations.

Last edited by charitynjw; 6th February 2012, 13:04:PM.

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labman
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#2

6th February 2012, 15:51:PM

Re: Telephone calls (ie DCAs)

All a bit 'Big Brother' like isn't it. As per CB's 'Dealing With DCA's' - everything in writing for the avoidance of doubt.

Avoid the phone at all costs.:beagle:
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