Shop Direct Not Cooperating For PPI

[Lucky4Seven]

Begining of July last year, I contacted Gladstone Brookes over an old catalogue account I believe had PPI on it.

I had the account for 20 years.

Its now a year later, and Shop Direct just are not cooperating over the matter and did not respond to Gladstone Brookes for a PPI Check.

The complaint is now with the Financial Ombudsman Service, and again Shop Direct are just not responding to them either.

I spoke to the Ombudsman yesterday, and they said they would send Shop Direct another email requesting information regarding PPI.

I'm really at a loss here and don't know why Shop Direct have not responded over PPI.

Any advice please on how next to proceed if the Ombudsman can't get them to cooperate?

[MIKE770]

you are finding out as many of us have found out they act in their own interest, 5 years ago I queried payments etc and proved them wrong but they just sold off account with wrong figures and and capquest so called investigating incidents, never did so 6 years default on CRA File if I had the money I would of taken them to court ombudsman of no use what so ever in all years complaints to them! but so called justice in this country is a sick joke, you got money case heard with a few months otherwise if your lucky years later