Intelligent Finance Email

[Quasar]

Does anybody have a valid email for these useless customer people or a manager

I cannot ring them being deaf and just need a simple email adress.
They said i can have someone next to me using the phone but needs a load of paperwork of authority filled in for that person, it may not always be my mate.

I just need an email address to communicate to them about paying off mortgage.

Thanks
Q.

[nemesis45]

Re: Intelligent Finance Email

Can't see an e-mail address on their site, maybe they have a text phone number.

nem

[Debt Camel]

Re: Intelligent Finance Email

Their website says "If you're an existing Mortgage, Savings or Current Account customer and you'd like to make a transaction or contact us regarding your plan, please log in to your plan and send us an email using our secure messaging service,"

I suggest your email should include an explanation that you are deaf and do not wish to communicate by telephone, or have a friend phone for you, as this is an important matter and you need to make sure you do not misunderstand or miss something. therefore you would like to "discuss" the matter by email exchange, not by phone.

[Quasar]

Re: Intelligent Finance Email

i did see this log in your plan - i took out the mortage over 10 years ago and this feature did not exist then -
I cannot sign up as the site asked for a plan number and code which i would have got in the post..erm nope...

They are inept and cant see that i am in a catch-22 situ.

ps, i dont use a text phone or minicom either.

[Debt Camel]

Re: Intelligent Finance Email

I suggest you write to them:

Intelligent Finance
Customer Relations
PO Box 17316
Edinburgh
EH12 1AY

And say you cannot use the phone because of your deafness. Ask them to send you your plan number and code so you can log in.