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http://www.thehuntreview.org.uk/
we are about a month behind as the page was updated on 16th October 2007.
About this review
I was delighted to be asked to undertake an independent review of the Financial Ombudsman Service (FOS). Both my legal career and my political career have involved me closely with questions of service standards, rights of redress, alternative dispute resolution and accessibility.
Much of the focus of this independent review will be devoted to that last question: how to ensure that the FOS is as open, approachable and user-friendly as it can reasonably be expected to be; and also that it sets reasonable expectations of what it can do and what it can't do.
This is the about the review.
we are about a month behind as the page was updated on 16th October 2007.
About this review
I was delighted to be asked to undertake an independent review of the Financial Ombudsman Service (FOS). Both my legal career and my political career have involved me closely with questions of service standards, rights of redress, alternative dispute resolution and accessibility.
Much of the focus of this independent review will be devoted to that last question: how to ensure that the FOS is as open, approachable and user-friendly as it can reasonably be expected to be; and also that it sets reasonable expectations of what it can do and what it can't do.This is the about the review.
